Barclays Bank live tile balance

LCF2 · ‎August 20, 2020

Hi Everyone,

I've looked through all of the posts and completed all of the suggestions. I'm hoping that someone will be able to shed some light on this and point me in the right direction so that I can get the "live" bank balance on the tile to be correct.

Disconnecting the QBO and Barclays connection and trying to reconnect again to a deposit account which shows on the available list of accounts to link hasn't granted any correction. (A current account with the same bank and same way to connect shows the correct "live" bank balance on the tile).

When completing the reconnect the banner comes up connection successful, however the blue tile on the banking page shows Bank Balance at £0.00. This is incorrect, the bank register is correct however. Also there is a banner which stays with the warning about the Open Banking regulation required update to connection - which I do every time I press update.

There are two separate companies that have the same problem with the Deposit account Bank balance on the Tile. (Both Barclays).

Ashleigh1 · ‎August 20, 2020

Hi LCF2,

Welcome to the Community page,

When you disconnect and reconnect a bank account in Quickbooks, it can take up to 24 hours for than bank balance to show in Quickbooks, it doesn't show up straight away. Some times it will show it once the bank has done an update on the account it will then post it through to Quickbooks.

LCF2 · ‎August 24, 2020

Hi, I waited until today to update here but the tile has not updated. There have been no further transactions on the deposit account so I would have have anticipated it to simply update to the correct balance given how many days it has been. It used to work in the same manner as the current account. Just update and the live balance would be correct. The account is on the list to be able to connect the bank to QBO so I don't believe there is a "compatibility" issue as I understand some accounts don't work being auto uploaded to QBO. The current account updates transactions and tiles correctly.

Ashleigh1 · ‎August 24, 2020

Hello LCF2,

What happens if you click on the update button on the deposit account does it update the account and bring the balance up and transactions in for you.

If you haven't yet tried could you please try the update button,

Let us know how you get on, please.

LCF2 · ‎August 25, 2020

Hi,

I have to reconnect the link again, (every time I click update on this account I have to do this) & the transactions get brought in but the balance is zero. This isn't the account balance.

It's frustrating as the current account works as expected, click update the transactions are brought in and the tile matches the "live account" and so does the bank register, (with reconciling cheques).

Many thanks.

Ashleigh1 · ‎August 25, 2020

Hello LFC2,

Thanks for coming back to this thread,

Have you tried disconnecting and reconnecting the Barclays deposit account and seeing if that brings the balance through for you?

LCF2 · ‎August 25, 2020

Hi,

It was one of the first things I did to reset it.

I disconnected the account from QBO, re-added the account and same problem.

Many thanks for your assistance.

Ashleigh1 · ‎August 25, 2020

Thanks for doing that we are still looking into this issue you are having and liaising with our engineers to see what it is we need you to do.

Ashleigh1 · ‎August 25, 2020

Can we aks what the name of your company is that your having this issue in please.

LCF2 · ‎August 26, 2020

Hi,

Sent PM with the two company details with the subject as the thread.

Many thanks.

EmmaM · ‎August 26, 2020

Hello LCF2, Great, thanks very much for doing that we'll look at that now and respond back via the PM:smiling_face_with_smiling_eyes:-Emma

LCF2 · ‎September 14, 2020

Hi,

Has any progress been made on this query as I've had no PM response to my query.

Many thanks.

EmmaM · ‎September 14, 2020

Hello LCF2, Thanks for sending the PM, at the moment we're not able to see the PM did you send that in the Community or to QuickBooks UK via PM/DM on FaceBook or Twitter? If you could possibly send via the latter and we'll get on this straight away.

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Barclays Bank live tile balance