Can't reconnect my Co-op Feed

Hello Amy Amelia Jones, 

Welcome to the Community page. 

Are you trying to do the Connection on the app version or the web browser version or on both? Are you trying to do this on your phone or laptop/pc or have you tried both? 

Hi,

Thanks, on my laptop using my browser. Still says it's under maintainance.

Hello Amy, the issue with the Co-operative banking connection has been raised to our banking engineers who are currently working on a fix. We can add your company to those impacted and you will get an email updating you of the resolution.

Is there any update on this? I've had an email from my bank saying that Quickbooks is now incompatible with the Co-op. I've not been able to access my accounts for a month now. I'm on the brink of asking for a refund for all my subscription this year as all the work I have put in will be useless and I will have to start again with another software.

I'd like this fixed asap please.

Hi Amy,

We want to help you with your concern about connecting your Co-operative Bank account. However, we need more information to provide the correct resolution and sort this out promptly.

Can you share more information about the result when connecting your account? Are you getting an error message during the process? If you could provide some screenshots, it would greatly help.

In the meantime, you can check this article for additional guidance on fixing Open Banking connection errors in QuickBooks: Open Banking connection errors in QuickBooks Online.

Please know that you're always welcome to post questions in this space. Have a great day ahead. 

My client is having the same issue

Please add me to the list too. My client is with coop personal bank.

I recognize the urgency of having your account connected to your online banking. I've come to help you rectify your banking connection and get transactions from them to your QuickBooks Self-Employed account.

Beforehand, may I know what specific error you've encountered when working with your banking connection with Co-op Personal Bank? Are you having issues downloading your transactions? You can also share screenshots to help us identify this behavior and can further provide a permanent resolution to get this resolved. Don't worry, I'll also take note of this to help improve your experience with the bank connectivity.

In the meantime, you can manually upload your bank transactions to your self-employed account as an alternative. To do this, you'll need to download the entries from your bank's website in a CSV file format. Then, when you're ready to import these transactions, you can refer to the steps below:

1. Open QuickBooks Self-Employed in a web browser and select Settings.
2. Click Imports and select Import older transactions for the account you want to add transactions.
3. Select Browse and find the file you downloaded from your bank. It's usually in your Downloads folder.
4. Select the file and select Open to start the import.
5. Review the column headers and data. Make sure the Date, Description, and Amount columns on the CSV match the columns and order in QuickBooks. The other column headers can be in any order.
6. Select Continue to complete the import.

Once everything is fine, you can categorise your bank transactions to ensure they are assigned to the correct accounts.

We'll be right here to back you up if you have additional questions about bank connectivity. Please don't hesitate to leave them in the comments below. Keep safe.

Im just a new online user (ex desktop user)  I couldnt connect my coop business accounts initially, but the have been running fine last week and this week. The Coop is a bit slower to update than my santander accounts but it does work.  Im using advanced , not sure if it makes a difference

I’m having issues to been 3 months since iv been able to connect has this problem been rectified?

Still having issues with my Co op Acc not connecting to QuickBooks 

 Hello Alex day,  thanks for posting on the Community page, what error message/code are you getting when trying to reconnect your co-op bank account?

It keeps saying it’s down for maintenance and won’t connect looks like code 105

This isn't the experience we want you to have, Alex. 

We appreciate you for notifying us of the issue. I'm here to share information about the Co-operative Bank connection.

Upon checking, I've found out that there's an ongoing investigation that users are experiencing error code 105 when connecting to their bank. Our team is working to get the page back up and running as soon as possible.

With this, I recommend contacting our QuickBooks Online Support Team, so you'll be added to the list of affected users and be notified once the issue is resolved.

Here's how you can reach out to them: 

1. Click the Help (?) icon at the top.
2. Select Contact Us.
3. Enter your issue or question, then select Continue.
4. Review and Select from the following: Ask the community, Start a live chat, or Call us.

In the meantime, we can manually upload transactions in QuickBooks Online using a CSV file. 

Once fixed, I've added these resources that may come in handy in organizing your transactions seamlessly in QBO:

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Please bear with us as we work on this. Keep me posted if you have any other questions or concerns about managing your bank or QBO-related tasks. I'll be around for you.

Same here Alex, been going on for months now. If it's not fixed soon, I'm considering leaving as it's taking so long. Thank goodness my tax return doesn't have to been in anytime soon. This is not a way to run a buisness, esp when we cannot run ours. I connect someone on chat- covered all bases now so just waiting to be able to do my accounts....

I'm replying to this feed because I cannot connect my coop account to the app either. As reported by others I am getting error 105 (Bank Issue). My bank account opens just fine, so it suggest this is really an Intuit issue?

I see the instructions posted by CarneilC and following those instructions, it seems that there isn't a help ? icon on the app or site that I can see.

Please add me to your list of complainants and suggest a resolution or refund me.

Sally

I'm giving them until the end of the month to fix it, then I'm leaving and will also be demanding a refund.

Hello SallyClare, there is an investigation on this currently, which we have added you onto any updates you will receive and email to let you know. 

Thanks, Just received an email confirming this and the process.

While I'm waiting for a response on the complaint, is there any way to unsubscribe from the spammy emails without sacrificing the relevant correspondence I'm actually seeking? No one's got time for that..

At the bottom of the emails it should say: manage your subscription & notification settings. You can sort it there...

Ive had to do the same!

Hi there, @SallyClare. I know how unwanted emails can take some of your time instead of just viewing the expected ones. No worries, I'm here to provide steps on how we can achieve this.

While restricting unwanted emails differ for every Email provider, I'm still glad to narrow down the steps based on what I'm currently using. 

In my case, I am using Outlook:

1. Go to the Gear icon then select Junk email.
2. Click on + Add then enter the email of the specific sender you're trying to avoid. 
   
   
    
3. Repeat the steps until you've completely added all unwanted senders.

Still, I'd recommend consulting with your Email provider for guidance on how to unsubscribe from spammy emails.

Additionally, once a bank is connected with QuickBooks, it automatically downloads transactions. With this, I've included these helpful articles that'll help you in categorising these transactions in QuickBooks Self-Employed and utilising rules to speed up the review process: 

• Categorise transactions in QuickBooks Self-Employed
• Create rules to speed up reviews in QuickBooks Self-Employed

We're all in this together and I'm willing to provide some more information about this or with any QuickBooks-related questions you have in mind. Just hit on the Reply button and I'll be on my way. Keep safe.

Thanks Amy! The option to do this isn't available on all emails, but found one that had this :)

Thanks but this is resolved now by another member. Not sure why I was directed to my email settings when the solution was in notification settings on the app!