Connecting my Cooperative Business Bank Account

Hi Showerscape, thanks for joining the QB Community - do you receive any specific error when connecting the account, and are you connecting this for the first time? :)

The message I get is that I am not authorised to perform the action and to contact my bank. I contacted my bank back in April, they said it is nothing to do with them and I should contact QB. I contacted QB who also couldn't sort it out so needed to refer it to another 'team'. They have been looking in to it for months and today I had a reply from QB to say the issue has been resolved - yay I thought, but no, it still doesn't work. I am connecting for the first time, I have been using QB Online since April and have never been able to connect it. The complaint number was 1588079248.

I have just managed to find another chat about this, and it seems this problem has been ongoing since as far back as 2020 so I think I'll just give up and stop wasting my time on it to be honest. Pretty poor show from Quickbooks if you can't sort it out, it's a basic accounting feature that I should be able to use. Very disappointing. 

Hi Showerscape, we offer connection to the Co-operative Bank (Personal and Credit Card) using Strong Customer Authentication (SCA), meaning you'll need to enter your user ID and password when you update new transactions. We don't currently have any reported issues with this provider. If you'd like further assistance, please reply with the error message that you're experiencing when connecting the account. :folded_hands:

You may well do it for Cooperative Personal and Credit Card as you say, but I am with Cooperative Business Banking and it doesn't work. The error message is that I am 'not authorised to perform the action I have requested' and that I should contact my bank. The Co-op have said it is not an issue their end, it is a problem your end and they are still waiting for it to be resolved. My original complaint was made months back and is ref number 1588079248. I today had a reply from QB to say the issue had been resolved, but it hasn't, it STILL doesn't work even after 6 months of waiting.

It seems the old re-authentication problems have re-surfaced and although always patchy connection, now repeated error message with:

I personally could NEVER get it to work, Mark, so well done for managing to do it! I can't help with the fixing of it I'm afraid, I went round in circles with no satisfactory outcome from Quickbooks so gave up in the end and have never had it connected. Sorry I can't help.

Hi Showerscape, is the account a standard business bank account? We do offer connections to the Co-operative business banking, however we're aware of an ongoing issue where customers are receiving the message 'Try again in a few hours. (590)' when connecting to or updating this. If this is different to the message that you receive, please reply with an attachment of the message below so that we can investigate further. :)

Hello, I am also receiving this message. I use to be able to connect no problem but now keep on getting the 590 error message. I have a VAT submission coming up on the 7th Feb 2023. Very frustrating I cannot get the bank account to sync. Is there a fix or if not when?

Hi, did QuickBooks provide any fix for you? I'm having the exact same issue.

Yeah, I'm getting the exact same message trying to relink to my co operative business current account. It used to work fine, now I see the same

I understand that connecting Cooperative Bank is important to you, vpfoodsltd & PatchH.

The bank error 590 typically occurs if the verification process takes too long and the bank website times out and closes. Our engineers are aware of this and are looking into the root cause of the issue right now.

I recommend contacting our QuickBooks Online Support Team to be added to the list of affected users and receive updates on the resolution.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect either Start a chat or Call us.

Support is available from 8:00 AM to 10:00 PM, Monday through Friday, and from 8:00 AM to 6:00 PM, Saturday and Sunday.

In the meantime, you can download a CSV file of your transaction and manually upload it to bring them to QuickBooks Online. For further details on the procedure, see the following resource: Manually upload transactions into QuickBooks Online.

After that, begin matching and categorising to add those transactions to your accounts.

We're always available if you have further questions about the online banking feature. Keep safe and stay healthy.

Has this connection issue been resolved yet by QuickBooks? 

Yes @Mawney , it is all working now.

Hi Mawney, we're seeing successful updates for Co-Operative Bank accounts in QuickBooks Online. Do you receive any error when adding or updating the connection? 

I was just enquiring as I had a meeting with a potential client who uses Co-Op. 

Thank you for clarifying. 

Right ok i see, its no problem at all anytime