Re: Connecting with Starling Bank account - Unable to post

Hi yep thanks,

Do you know if there are restrictions on posting links in a message here? As removing a link from the attempted message seemed to be the thing that fixed it.

If so then there might be a better message to present to the user then "An Unexpected Error has occurred." if it is a disallowed link in the message that's causing it. 

No worries though :) 

Am I right in thinking the thread in question has now completely disappeared?  I've been keeping an eye on it to see whether I stick with Quickbooks or migrate, and if it's been deleted I'd be very interested to know why.

Hi @MattMcKeownCreative , we're in the process of creating a new article that will reflect updates on all Digital banks including Starling.

Once this has been created, and is due to be published very soon, our Banking team can reach out to you directly so you're aware of the link. 

Thanks

That's (potentially) great news, JackS, and I look forward to reading it once published.  But it doesn't really address the disappearance of the thread where people voiced their displeasure at the way the whole thing's been handled so far.  It's pretty unprofessional to just sweep that whole conversation under the carpet, if that is indeed what's happened.

.....it will be published very soon.... that old chestnut! Isn't that what your Starling Bank (now missing) thread was promised time and again - yes integration will happen soon. I mean we had a date on the integration, a promise no less, that not later than 14th of September integration will happen. I am really surprised that this thread has been removed!! I don't think anyone on that thread wanted to have anything else published, just the integration. So why don't you guys at QB just work on that instead. If my accountant wouldn't insist on me using QB I would have gone long time ago. The customer service has been just atrocious.

Locking that other thread on all this!?!? Absolutely classic (terrible) way to deal with failure, let's just try and delete it and pretend it never happened... A great sign from any company aye?

I'm totally with the other posters - it's my accountant that uses QB. If I could, I wouldn't go anywhere near their services and I can't help myself telling anyone who has to do accounts to avoid what's obviously an incumbent in the industry :\ 

Hi

Is this article ready yet given that was a month ago? I’m about to move to Starling  and need to know how I can get my bank details into QuickBooks. 
This question has been going on for  months now and you said it was being sorted mid-September with open banking but it still seem to be available.

 Please give an actual date this is will be possible 

Yes how about an update? This is beyond ridiculous now. Seems like nobody on the QB team gives flying flamingos about their customers. 

We have been working towards linking up with Starling Bank, and our engineers are aware of, AnnaNW.

I'd suggest submitting a request as one of the users who wants the Starling Bank to be connected. Within QuickBooks, click the Banking menu. Select Add account and type Starling Bank in the search field. Then, click Request for your bank. 

In the meantime, you'll want to manually upload your bank transactions. 

Keep me posted if there's anything else that I can help you with. 

This is the same meaningless answer you’ve given for months. It’s not an actual date and to me reads as either you don’t know how to do it technically (hello openbanking) or you don’t care.

 Either way, I’m not waiting anymore.

 Thanks

 Dom

I do hope Starling integration can be achieved before year end.  It's been in the queue for quite a few months now.

I’m using xero now. It works exceptionally well :)