Does anyone have issues connecting to Barclays Credit Card. My client accesses her account directly but when she tries to connect via QB she is getting an error message?

Hello Officeorganisers, 

Welcome to the Community page, 

Do you know what the exact error message and code is that your client is getting on there Barclay credit card when trying to connect it in Quickbooks? 

Hi there

There is no error message.  The client gets through to the bank, enters her details and gets a screen that says that the connection has been completed - see screenshot attached.

However, at that point there is no next or continue button to press.  This seems very odd so she has to shut the page down to get back into QB and the message to reset her connection is still there.

I have asked her to make sure that she is seeing all of the screen in her browser and she has checked that.

Is this working properly or is there a stage missing. 

Thanks

Sheila Ashdown

Hello Sheila, 

Thanks for the information, and the screenshot. 

When your client closes this page down on the screenshot you sent to us already can you ask then if they could take another screenshot for us but this time of the banking page itself in Quickbooks and send it to you so you can send it to us, so we can see if there is any error codes or messages showing up there. 

Attached is the screen shot after returning to QB.  It is exactly the same as when we started the procedure.

Also, I was with another client yesterday and went through the process twice with him to connect to a Barclays e-banking account and the same thing happens.  You get to a screen to say you are connected and then there doesn't seem to be any way back to QB other than to use the cross at the top RHS .  You get back to your banking page but the error message is still there.

You definitely have a problem with BARCLAYS!!!.

Any help would be appreciated.

Many thanks

Sheila Ashdown

I’m having same/ similar issue with Barclaycard Business… my Barclays’s Business banking accounts work fine. Barclaycard logs on and connects and then QB throws an error saying it can’t pull any transactions. Barclaycard logon shows multiple valid connections for QB and I get an email from QB each time saying I’ve successfully connected my Barclaycard, but it doesn’t show on my QB account? I’ve tried via the app and the web page and get same error.

Neil, I appreciate you participating in this discussion. I'll join the conversation and offer information regarding the missing bank transactions in QuickBooks Online (QBO).

I understand how this error affects your banking activities in QBO, Neil. It appears that QuickBooks and your bank's connection aren't functioning as expected. QuickBooks will try to retrieve bank transactions. However, if the bank is unable to respond, it will show this error.

Let's isolate this issue by manually download the transactions. Here's how:

1. Go to Banking, and select Transactions.
2. Click Bank transactions, then click Update.

If you still don't see the transactions, you can check around the Banking menu or review your account history. 

Please visit this article to read the detailed processes and information: What to do if you can’t find downloaded transactions in QuickBooks Online.

If you want to know the different banking errors that prevent you from downloading your transactions, check out this article: Open Banking connection errors in QuickBooks Online.

I've also included the following articles to help you manage your transactions in QuickBooks Online:

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Feel free to drop by again if you have further questions about your bank transactions. I'm always looking forward to assisting you. Have a successful year with QuickBooks!