Does anyone know how to get Quickbooks to balance with my bank on the mobile and desktop quickbooks?

Good day, @userjoe6.

QuickBooks Online (QBO) app is always in sync with QBO on the web. This means that any task you do or information you add in the app shows up on the web, and vice versa.

In your case, since the QBO app and the browser version isn't syncing, let's reset the QBO app to sync everything what's on the browser. 

1. Go to the Help at the top menu.
2. Select Reset App Data.

Also, please take note that in QBO app, you can see your actual bank balance in the Dashboard. The balance on the bank register on the other hand can be found if you go to your Chart of Accounts.

If the information from the QBO app and browser already syncs, let's go ahead and identify why they don't match and fix them accordingly.

Here are the following reasons why balance don't match:

• Outstanding transactions
• New transactions for a connected account
• Duplicate transactions
• Edited or deleted transactions
• Credit card (liability) account

Please refer to this article for the recommended fix of the mentioned reasons: Fix differences between QuickBooks Balance and Bank Balance.

You can study these articles for additional assistance if you're still having problems with mismatched issues:

• Fix issues the first time you reconcile an account in QuickBooks Online
• Fix issues at the end of reconciliation in QuickBooks Online

Drop a reply anytime if you still have questions or concerns with regard to managing your bank balances in QBO. I'll be here to assist you further. Take care and have a nice day ahead.

Hello @QueenC and thanks for your response,

I have refreshed the data on the app (both mobile and tablet) which has aligned them to give the same results. They are different to what the results on the web show (laptop).

Neither of which match my actual bank balance even after a full refresh.

Thanks

Hello userjoe6, thanks for coming back to us, which is showing more or less is it the app or the web browser?  Which is the closest to your actual bank balance? 

Hello @Ashleigh1 and thanks for the response.

My desktop version of Quickbooks shows a bank balance 409.99 more than the actual bank balance. The mobile version of Quickbooks shows a bank balance 171.77 less than the actual bank balance.

Hope this helps

Joe

Hi Joe, thanks for that info - which bank provider are you with, and were these balances previously synced successfully or is this your first time connecting? 🧐

Hi @GeorgiaC . Thanks for getting back to me.

I'm with Starling and the desktop and mobile versions have synced with the bank and each other in the past.

Thanks

Joe