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Visit this post for a list of recent banking issues in QuickBooks Online.
JamieCC
Level 3

Has anyone been given a timescale for the Metro Bank feed to be completed please?

I’ve spoken to QB and they’ve told me I have to delete my existing feeds and then reconnect them to get my Metro feed working. Having been burnt in the past with duplications and spending many hours sorting issues I’m not going to attempt just yet. Surely their should be an UPDATE NOW option as their was prior to Open Feeds being implemented.

HRCW
Level 1

Has anyone been given a timescale for the Metro Bank feed to be completed please?

I agree, not keen on reconnecting my feed for duplications. Given that QB have emailed to say that a new open banking connection has been established with Metro Bank would suggest an UP DATE NOW option was possible!

Scene
Level 3

Has anyone been given a timescale for the Metro Bank feed to be completed please?

The Metro feed is now working. Thanks Intuit & Metro for sorting it out between you.

 

Procedure

1. Disconnect the old feeds. You will not loose entries. Thanks.

2. If during the period the feeds have not been working (just over a month) you have manually entered bank transactions then go into the account register and make a note of the last date you did this. Check your bank account to ensure you have manually entered all bank transactions on this date.

3. Reconnect to bank account(s) to the new feeds. It will ask you what date you wish to start from. If you have made manual entries then enter the day AFTER the one you noted above.

4. All the newer transactions will now be imported. Add or exclude the transactions in the list (as you used to do). If the balances do not then reconcile then you need to check for any duplicated transactions around the date you specified (unlikely).

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