Thanks for patronizing QuickBooks, @loumcall-gmail-c.
In addition to one of our Community Champions @Fiat Lux - ASIA, let me direct you to our best support available. I'd recommend contacting our support team.
There, they can route you to our sales department and aid you with the promotion you're referring to. I'll show you how to reach out to them.
- Log in to your QuickBooks Online (QBO) via a regular web browser.
- Hover to the Help (?) menu.
- Select the Search tab.
- Click Contact Us.
- Enter a brief discussion of your concern and procced to Continue
- Then select Start a chat (if you preferred messaging) or Get a callback.
You can also see this link for more detail and ensure to check their support hours to their availability: QuickBooks Online Support.
When everything is settled, you might want to utilize this link that serves as your guide in running your account flawlessly: Video tutorials for QuickBooks Online.
You can always count on me whenever you have other QBO concerns. You're always welcome to post them in your reply and I'll take care of them for you. Have a good one!