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Visit this post for a list of recent banking issues in QuickBooks Online.
Mark Armistead
Level 7
posted
‎January 31, 2023 02:16 PM
last updated ‎January 31, 2023 6:16 AM

HSBC Reconnecting Problem, Again

I'm having issue yet again reconnecting my HSBC account to QBO. I've tried all the usual suggestions, which never work anyway.

I've had three emails from the Intuit servers saying I've now connected to my bank accounts, which I've not because it's failing with an error code of 590?

 

Suggestions of a postcard please.

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Best answer January 31, 2023
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Ashleigh1
QuickBooks Team
QuickBooks Team
‎January 31, 2023 04:30 PM

HSBC Reconnecting Problem, Again

Hello Mark Armistead, Thanks for posting on the Community page,  Error 590 are usually temporary error that should self-resolve within 48 hours. If it has been longer than 48 hours, please try fully disconnected the bank and then reconnecting it up again, but before we do that,  please check your "For Review Tab" of what is needed to be add or match since it will be deleted if you disconnect the bank, once everything is added or match please only then disconnect the bank and reconnect it and it should then resolve the issue your currently having. Thanks  Here is an article to help you. 

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4 REPLIES 4
Ashleigh1
QuickBooks Team
QuickBooks Team
‎January 31, 2023 04:30 PM

HSBC Reconnecting Problem, Again

Hello Mark Armistead, Thanks for posting on the Community page,  Error 590 are usually temporary error that should self-resolve within 48 hours. If it has been longer than 48 hours, please try fully disconnected the bank and then reconnecting it up again, but before we do that,  please check your "For Review Tab" of what is needed to be add or match since it will be deleted if you disconnect the bank, once everything is added or match please only then disconnect the bank and reconnect it and it should then resolve the issue your currently having. Thanks  Here is an article to help you. 

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Mark Armistead
Level 7
‎January 31, 2023 06:49 PM

HSBC Reconnecting Problem, Again

Thanks Ashleigh. Fully dissonected the accounts worked fine.

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MirriamM
Moderator
Moderator
‎January 31, 2023 07:35 PM

HSBC Reconnecting Problem, Again

You're most welcome, @Mark Armistead.

 

I’m glad to hear that your issue with your bank account in QuickBooks Online is now resolved. 

 

In case you need tips and related articles when managing your account, feel free to visit our Community website for more insights.

 

If there's anything else you need help with, please come by the Community. We're here to lend a hand. Wishing you and your business continued success.

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Mark Armistead
Level 7
‎February 01, 2023 11:23 AM

HSBC Reconnecting Problem, Again

You could start with fixing all the missing features!

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