Hi there, blake-emacitystu.
Let me make it up to you by ensuring you'll be able to reconcile your transactions in QuickBooks Online (QBO).
It is possible that there is a duplicate transaction in your register. This is why it unreconciled your transaction. To fix this, we can undo the added refund and match your transactions to ensure QuickBooks Online matches what's in your real-life bank account.
Here's how:
- Go to the Banking menu.
- Select the Categorized tab.
- Locate the transaction, then click Undo.
To match, here's how:
- Go to the Banking menu, and then hit the Banking tab.
- If QuickBooks has found a possible match for the bank transaction, QuickBooks displays an outlined green box under the Category or Match column that says 1 record found the message to the matching transaction.
- Tick the boxes next to the transaction and then Accept.
- For multiple invoices, click the deposit transaction and then tap the Find match radio button. This will open the Match transactions page where you can choose the transactions to match.
To help manage your past and present reconciliations, please feel free to read these articles:
Let me know if you need anything else about reconciliation. I'm always right here to get back to you anytime.
