I was advised to disconnect and reconnect a bank account. I now cannot reconnect at all. How do I add a bank accountant manually?

Hello Roger12 :waving_hand:, To add a bank account manually please follow steps in the link, Incase required please see steps on how to upload transactions via CSV file. What bank account is it that you disconnected and when trying to re-connect do you get any errors? 

Hi Becky

its a Bank of Scotland Business account.  Here are the error messages I get. Have been trying since end of May to reconnect.

{"statusCode":401,"code":"FDPVLT-1003","type":"CLIENT","message":"authentication error: invalid ticket","detail":{},"moreInfo":"https://github.intuit.com/CTO-Dev-FDS-Vault/VaultApplicationServices/wiki/FDPVLT-1003","category":"c..."}

there are 2 threads running on this problem as I asked the question in 2 different ways.

ahh okay Roger12, I thought I had been speaking to you already today :smiling_face_with_smiling_eyes: Is it error 401 that you receive? Sorry for asking just that the link with the error is not showing up. Thanks, Becky 

I thought I had pasted the error message into my last response.  It is 

{"statusCode":401,"code":"FDPVLT-1003","type":"CLIENT","message":"authentication error: invalid ticket","detail":{},"moreInfo":"https://github.intuit.com/CTO-Dev-FDS-Vault/VaultApplicationServices/wiki/FDPVLT-1003","category":"c..."}

Hi there, roger12.

We can perform some troubleshooting steps to see if this is a browser-related issue. Start by using an incognito window and connect your Bank of Scotland business account from there.

You can also clear the cache since it can cause errors in QuickBooks Online. Additionally, make sure you're using the updated browser.

In addition, it seems that this has something to do with API or any other related integration issues. If so, I suggest reaching out to our Developer Team. They can further assist you with it.

Please visit this page and post your concern from there: https://developer.intuit.com/.

I'll be here if you have other questions. Wishing you all the best!

Thanks AlexV

I have been through the whole browser/cache thing.  Cleared NVRAM, used different devices, Windows, Firefox, Chrome, private window etc. The error message has only appeared once and I was quick to capture it. The rest of the time QB just sits there nothing doing.  I will contact the developers but this has now taken up so much time and effort that it may well be easier to move to another product.

Hi AlexV

You suggested that I contact Developers with this issues.  I have visited the site and it looks like I need to create another account just to post a question. Is this going to create more issues?

I appreciate you for getting back to us here in the Community, @roger12.

Let me share some clarification about the Intuit Developer website.

If you have an Intuit account, you can use it to log into the website. In case you don't remember your credentials, you can reset the password (see screenshot below).

Also, you can create another account to post questions as long as the email address is not in use. It will not cause any issues with your QuickBooks account.

Here's how to create an account:

1. In your browser, enter this link: https://developer.intuit.com/app/developer/homepage.
2. Click Create an account.
3. Enter the necessary information.
4. Press Create Account.

Additionally, you can visit the link below for some articles about QuickBooks Online: Help articles for QuickBooks Online. 

I appreciate you for taking the time to visit us here today, and I look forward to your response.