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Hi Dfarley, thanks for joining this thread - are you receiving the error on the banks site when re-directed, or on QuickBooks? To troubleshoot, please try connecting the account by logging in via an incognito window (on Chrome or MS Edge, press Ctrl + Shift + n to open) :woman_technologist:
Hi r-bould, thanks for posting on the Community - are you connecting the account for the first time, and are you receiving any specific error when doing this? 🧐
Hi, I'm also having the same issue, mine was an existing account that just needed re-authorising after 90 days. I tried to renew the permissions and it failed, it said to try again later, but it's not a week later and it still does not work. I removed the bank account from QuickBooks like the help article said too and tried adding the account again but I still get the same error.
The bank page says: Due to a technical problem you can't share your data at the moment. Please try again later. We've logged you off of the Lloyds Bank Secure Gateway.
and when I go back to QuickBooks it says:
Something unexpected happened and we can’t connect to Lloyds Bank Business Banking (UK).
Try again in a few hours. (580)
It's a Lloyds business account if that makes any difference.
Any Ideas?
Hi Dfarley, thanks for joining this thread - are you receiving the error on the banks site when re-directed, or on QuickBooks? To troubleshoot, please try connecting the account by logging in via an incognito window (on Chrome or MS Edge, press Ctrl + Shift + n to open) :woman_technologist:
My client tried using a different browser and it suddenly linked
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.