Is anyone else having trouble connecting to their Barclays Bank Accounts

Hello there, boxpsychology.

Based on our records, our banking engineers are looking into this issue and now doing their best to get this resolve as soon as possible. Though, there are things that we'll need to accomplish to connect the Barclays Bank Accounts to QuickBooks Online.

There are changes made by the Barclays group banks for their Open Banking security profile. With that said, any existing access tokens held by Intuit on behalf of the customers became invalid.

But, it'll not affect the banking information we hold, or in any way affect the security of your data. What we'll need to do is reauthorise the access to your account by clicking on the banner to re-authenticate the connection. This way, we can then continue accessing your bank information.

You can virtually tap me on my shoulder if you have other questions about it. Stay safe and healthy!

Hi SarahannC

I did end putting in a call to the help-line an we resolved the issue by editting the blue account box on the banking page. In there we deleted the details of the bank account and reload them. Then we updated and through the Barclays pages refreshed details in QBO. Job done!

Thanks

Hi boxpsychology,

I appreciate you getting back to this thread to update us on this, we're happy to hear this is fixed for you now and hope your solution can help other customers in the same situation. 

Thanks :) 

Not Barclays but HSBC, Current account  works fine but other accounts (credit cards and BMM) connect easly but don't update on subsiquent updates...

I'm completely fed up with Quickbooks I made the decision to switch from sage50 to QB and trialed the software just connecting my busines current account and everything worked fine.

But then after cancelling my sage50 account and investing hours of laerning and transfering to QB I find that banking is a mess and even worse it's a very well known issue by QB and other customers.

I don't suppose QB read these posts, they take little enough interest in these kind of issues and are probably putting little resurce into fixing it.

The only solution they seem to offer is disconnecting and then reconnecting my accounts every time I want to update or even resorting to importing csv files - all of wich completely negates any benefits of direct feed!

I wish I could make it better, @Chrisvsmith.

Currently, we have an on-going issue where users, like you, are unable to update your account for Barclays Open Banking. We're also unable to provide the specific turn around time as to when we'll be able to resolve this issue. Rest assured that we've already informed our engineering team, together with HSBC, and they're in all hands working to fix this as soon as possible.

In the meantime, you can consider manually downloading and uploading your transactions so you can keep them tracked. To do so, you have to download first your transactions directly from your bank's website. Once done, here how you can upload your transactions:

1. Go to Banking.
2. Under Bank and Credit Cards, select your HSBC Business Bank account.
3. On the Update menu, select File upload.
4. Find and open your downloaded bank transactions.
5. Select Upload.
6. Click Finish.

In addition, here's an article you can read to learn more about how you can manually upload your transactions: Manually Upload Transactions into QuickBooks Online.

However, I'd still recommend contacting our Customer Care Support so you'll be added to the list of affected users. Once added, you'll receive all available updates via email. To do so:

1. Go to Help.
2. Select Contact Us.
3. Enter HSBC Business Banking in the What can we help you with? field.
4. Click Continue.
5. Select Message an agent or Get a callback.

Lastly, I've also included this helpful article that'll help you handle your bank transactions after uploading them: Download, Match, and Categorise your Bank Transactions in QuickBooks Online.

We appreciate your patience as we're working on this. Please let me know in the comment section down below if you have any other questions.