cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Visit this post for a list of recent banking issues in QuickBooks Online.
jeasko
Level 1

Ive had to reconnect Santander business UK now no tax history!

SO had the (390) error and no connection to Santander Business UK, tried all the reconnecting went through reconnecting with Santander Cahoot, still no luck, had to unlink the bank account and reconnect with Santander Cahoot option. 

 

Great its now seeing the account, but because it can only download 90 days transactions ive lost all my tax history, and to rub salt into the would Santander is not giving me an option to download in CSV format! 

 

1 REPLY 1
SirielJeaB
QuickBooks Team

Ive had to reconnect Santander business UK now no tax history!

Hi, jeasko! Having you seek assistance in our Community space is greatly appreciated. It's our pleasure to provide information to help you with your concern.

 

We understand how experiencing errors may impact your banking activities with QuickBooks. If Santander does not offer you the choice to download in CSV format, we advise obtaining the accessible file type and then converting it to a CSV format. 

 

Once done, you can now manually upload your older transactions. Here's how:

 

  1. Open your QBSE account.
  2. Click the Gear icon, then choose Imports.
  3. Hit Import older transactions for the account you want to add transactions to.
  4. Choose the file and open it to start the import.
  5. Click Continue to complete the import.

 

For reference, check out this article: Manually import transactions into QuickBooks Self-Employed.

 

You'll want to visit these articles moving forward to manage your transactions within the program:

 

 

We're available 24/7 to help you with any QuickBooks-related concerns. We're rooting for your successful business, jeasko. Have a nice day!

Need to get in touch?

Contact us