Link to RBS bank account

yes, exactly same problem, no help from RBS nor any explanation. I thought it was a Mac interface prob so switched to my old Windows laptop..but same result. Though I CAN access my RBS account thru Windows..but it seems Qb cannot./  really annoying.

Yes, really annoying. I must have spent nearly 2hrs on Friday on various web chats (with QBO) or on hold with RBS.  Am thinking my only option now is to manually import records using a .CSV export form the bank account. Clearly that adds time; it's really frustrating given that it has all worked okay for the past 18 months or so. 

Hi SamPG,

Unfortunately RBS does not work within QuickBooks Online currently. I think they are doing updates at the moment. You could change your bank provider (I would recommend Barclays or Santander - do not choose HSBC!).

Alternatively you can upload CSV files manually however this has a lot of room for error in regards to duplications.

Kind Regards,

Emily

Hi @SAMPG, @PaulBx,

We are aware of a connection issue between RBS and QuickBooks Online, and we're actively working to resolve it. If you urgently need the transactions to continue with your work, I'd recommend uploading your transactions via CSV import. 

I appreciate that the issue has been ongoing for a while and it could have been dealt with more efficiently. I've followed up with our teams to ensure that we get an update and fix as soon as possible.

Thanks for your patience, I'll keep you posted as we go along.

RBS has always worked with QBO!  I think it's more of a temporary issue.  With the recent court ruling, RBS have just changed all their login URLs so I'd imagine this may very well be linked.

Jay

Hi dfrtyj564h4wter.

You are absolutely right, we do connect with RBS but have been having a few technical issues. As soon as we have any update we will be sure to let you know.

In the mean time, if there is anything else I can help with, let me know :)