Metro Bank (UK)-Error 102- Personal and Business is not available

This is still ongoing. Looks like when QB is trying to connect, MetroBank then text a code to enable access (2FA?) and there isn't anywhere to enter this in the QB interface. This needs an urgent fix. 

Hi there, @Daryl6.

I can see the urgency of getting this resolved as soon as possible. Currently, there's an ongoing investigation into customers who're unable to update their Metro Bank (UK) transactions in QuickBooks Online (QBO). To ensure that you'll get to enter the verification code in QBO, let's make sure that the multi-factor authentication is enabled in your Intuit Account's settings. Let me guide you on how:
 

1. Sign in to your Intuit account.
2. Select Sign in & security.
3. In the 2-step verification section, select Turn on.
4. Select Set up and make sure your phone number is correct, then select how you want to verify your account:
   • Text message. You'll receive a six-digit verification code.
   • Voice call. You'll receive an automated voice verification code in English.
5. Click Continue.
6. Enter the code, then select Continue.
7. Follow the on-screen prompts to complete the process.

For detailed steps, kindly visit: Verify your QuickBooks Online account with multi-factor authentication or two-step verification.

Moreover, I recommend contacting our QuickBooks Online Support Experts to ensure that you'll be added to the affected users.

Additionally, I'll also share this link where you can search for articles that can guide you in managing your QBO account: QuickBooks Online Help Articles.

I'm looking forward to getting this resolved. Feel free to leave a reply if you have additional QuickBooks-related queries. The Community team always has your back. Keep safe.

i've got the same issue but i get the box to put the code in, enter it and then still get the error.

Hi mrsveebee, thanks for joining this thread - our engineers have identified the root cause of the issue and are continuing to work on developing a fix. We'll be updating this post once the fix goes live in product. :)

Hi,

looking back on other posts, this seems like it has been going on for over a year.  If they have identified the root cause, can you tell us how long this will take.

If this is likely to be months, we need to look at other alternatives.

Thanks

Hi Office Art, our investigation was opened on the 31/03/23 - it's likely that other posts are relating to prior resolved incidents. We are still currently investigating the 102 error and we'll update you via email with our progress. 

Please can you keep me updated via email?

Hi Luis-, we've added you to our investigation so that you'll be notified of all updates. :)

Hi...is there an update on this issue as it seems that there are still connection issues?

Is there an update on this issue?  Please add me to list requiring notification 

Can I also be added to the notifications list please? Thank you.

Hello Ikmportfolios, thanks for posting on this thread, 

Thanks for notifying us that you are impacted by "QBO/ QBOA/ QBSE UK - Banking - Metro Bank (UK) - Error 102 - Metro Bank (UK) - Personal and Business is not available - Under maintenance".

Our engineers have partially deployed a fix for this issue and we are now seeing successful connections in QuickBooks. We are aware that transactions are still not pulling through to QuickBooks, our engineering team are working to resolve this remaining issue.

 In the mean time if you need to import transactions from your bank into QuickBooks you can do so using a CSV:

• QuickBooks Online/ QuickBooks Online Accountant - Manually upload transactions into QuickBooks Online
• QuickBooks Self Employed - Manually import transactions into QuickBooks Self-Employed

We apologise for any inconvenience caused.

Kind Regards,

The QuickBooks Customer Success Team

Any update on this please? what is the ETA? 

Hi andy70, the above post is the latest update by our engineers - we don't yet have a confirmed date for full resolution but we're continuing to work on this and we'll be updating this thread once resolved. 

Hi,

When will this likely be resolved as it is delaying my financial year end closing and reports to the board of directors. 

Hi Stevie5, we don't have a confirmed date for this but we're working on a fix with highest priority - if you're needing to update your account in the mean time, please manually upload transactions using a CSV file.

Hi Georgia,

Will uploading these transactions be replicated if and when the problem has been resolved?

Thanks

Hi Stevie5, we won't have confirmation of this until the fix is deployed - in the case that the transactions are pulled through after the reconnection, these can be excluded if already manually imported. If you have bank rules set up, you can temporarily turn off the auto-add feature (select edit beside the bank rule > toggle off auto-add slider) to prevent downloaded transactions from being automatically categorised. 

I've read the other replies and am failing to understand how, 10 days later, there can still be a problem.

If Quickbooks can please confirm whether the problem is with themselves or Metro Bank, that'd be appreciated, and I'd welcome an update when done.   Like others, I don't really want to faff with manual uploading/messing about afterwards when you'd think two big orgs like Intuit and Metro Bank have the expertise between them to sort this out by now.

If it's metro at fault fair enough: there are various problems with them (difficult to transfer money into, not recognised on the HMRC payments system etc.) .. but better for us to know where the bottleneck actually is.

Andy

Hi....I think the time has come for a meaningful update on this matter. It is now nearly two weeks without bank sync which is beyond frustrating. I appreciate that there maybe work arounds but that isn't what we pay for. Can you please provide a non standardised reply that addresses timing for resolving this issue and in particular where the issue is?

Brendan

If you have done a manual import in the interim watch out as it has brought in all transactions!

Thanks for your update! Your software is still very frustrating. My transactions have just been pulled in and a transaction from February that wasn't posted the first time round has now just appeared, I'm starting to lose faith in your product to be honest.  

Looks like the collective of people with the same problem became enough for it to be resolved.  I've now been able to pull data from Metro to QB successfully this morning.