Monzo Bank Link

Hello and welcome to the Community, MMTM.

Open banking provides a one-way transfer of data and as such we're unable to control the information that we receive from each provider. If there are only a few duplicates, you can exclude these by ticking the check-box to the left of the duplicate(s) on the for review page > exclude. If there are many, you may instead consider disconnecting and reconnecting the account in QuickBooks to troubleshoot. 

Please check that the downloaded transactions are set to show the full bank details by navigating to banking > for review > select the small cog to the right > tick show bank details. Hope this helps!

Thank you for your reply with solution.

I had already tried the suggestion, after talking with QuickBooks Support, without success. But thank you.

I really want to know if others are having the same issues, before advising my customer to change banks or bookkeeper!

I suspect Monzo, being a cheaper alternative challenger bank, is fine for very small business, but for those with a fair amount of bank entries, their online banking / accounts import just isn't good enough.

I'm having exactly the same problems with monzo/quickbooks. Quickbooks doesn't pick up many of the payees so it just guesses them. I then need to manually edit them. It also means that a lot of the rules don't work

Hello DaveMus. I don't want you to go through the same problem mentioned.

Currently, we haven't received any reports of Monzo duplicating entries or inaccurately sending data to QuickBooks. Please know that the data QuickBooks receives depends on your bank.

Initially, you can reach out to Monzo's support or visit their website. You can then verify if there are any alerts or notifications prompting action that might be causing entries to lack a payee or payment reference.

If you've verified that everything is functioning correctly on their end, please contact our Support Team so we can conduct further investigation into this matter. Meanwhile, you can continue manually editing entries to ensure accurate data.

Here are some articles you can check for details about reconciling accounts and categorising bank data: 

• Categorise and match bank transactions.
• Reconcile an account in QuickBooks Online.

You can add another post if you have follow-up questions. I'll be around to respond.

Yes, exactly the same problem.

PAYEE info is not imported. Duplicate lines if Monzo refused payment as safety precaution, requiring manual secondary authorisation then repaying the Payee again after security.

Monzo presumably need to sort this urgently. If they offer Business Banking they need to ensure the Connectivity and data/format provided is to accepted standards.