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Community Manager

Natwest Bank – problem with bank account, error says I cannot connect while signed in to my bank?

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Best answer 03-30-2018

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Community Manager

Re: Natwest Bank – problem with bank account, error says I cannot connect while signed in to my bank

Natwest have a system that recognises any session for a period of 15-30 mins after you have logged out and this can cause the error to appear in QuickBooks Online if you attempt to update or connect the bank during this time.

 

If you are getting an error message stating you are logged into your bank and you bank with Natwest, please sign into the banking website through your app or browser and follow the log out process correctly and in full.

 

Once completed, please then close the app or browser completely. Leave it for 30-45 mins for the Natwest system to register the log out sequence before opening an Incognito or InPrivate browser to log into QuickBooks Online and attempt the update of the bank account.

3 REPLIES 3
Highlighted
Community Manager

Re: Natwest Bank – problem with bank account, error says I cannot connect while signed in to my bank

Natwest have a system that recognises any session for a period of 15-30 mins after you have logged out and this can cause the error to appear in QuickBooks Online if you attempt to update or connect the bank during this time.

 

If you are getting an error message stating you are logged into your bank and you bank with Natwest, please sign into the banking website through your app or browser and follow the log out process correctly and in full.

 

Once completed, please then close the app or browser completely. Leave it for 30-45 mins for the Natwest system to register the log out sequence before opening an Incognito or InPrivate browser to log into QuickBooks Online and attempt the update of the bank account.

Not applicable

Re: Natwest Bank – problem with bank account, error says I cannot connect while signed in to my bank

Hi,

I have been having this issue. The account in question is accessed by a mobile app, which I have not used today at all, and we very rarely use an internet browser to access the accounts. The mobile apps are signed into to use, and then signed out of when exiting. Not sure how to proceed. Any help would be hugely appreciated!

 

Many thanks in advance

QuickBooks Team

Re: Natwest Bank – problem with bank account, error says I cannot connect while signed in to my bank

Using the mobile app could have caused the error, TheSafetyDude.

 

You can uninstall it, then try connecting the bank account through the web.

 

You can also connect the bank using Direct Feed to avoid any errors. Though, you'll have to wait approximately 10-15 business days to activate it. 

 

If you need more help, please let us know.