Thank you for this.

Cosmetic issue, fair enough. I hope your engineers will be able to fix it sooner rather than later, however.

The blue box occupies a sizeable chunk of the screen that I would prefer to be available for viewing transactions!

I originally logged this issue in October 2021, and despite being told on more than one occasion that the issue had been resolved, as others have attested to, it has not.

As for it being a 'cosmetic' issue, what a poor excuse! It occupies a significant portion of my window, see attached screenshot...

As for a solution, 7 months after logging this issue with no resolution, and a (seemingly) ever growing list of bug bears with QB on my part, I am in the process of switching to Xero.

This isn't the kind of experience we want you have, Simon_D.

Let me help and make sure to address your concern about the bank connection message in QuickBooks Online.

As mentioned by my colleague @Ashleigh1 above, we are fully aware of this issue and we are working with our product engineers to fix this. But, rest assured this will not affect any of your transactions. 

You should be able to reestablish bank connection by clicking the hyperlink Renew your connection. If not, we can disconnect and reconnect the account to successfully renew the connection.

To disconnect the account:

1. Go to Banking, then choose Banking.
2. Select the blue bank square for the bank account you need to disconnect.
3. Click the Edit✎ icon in the tile for the bank account you want to update, then select Edit account info.
4. Tap Disconnect this account on save checkbox.
5. Select Save and close.

Next, reconnect the bank account:

1. Go to Banking, then choose Banking tab.
2. Click on Add account or Link account.
3. Type in and search for your bank, then select Continue.
4. Follow the steps on your bank's internet banking page to authorise QuickBooks to connect to your bank account. Once you authorise the connection, you’ll be redirected back to QuickBooks.
5. Select the bank accounts you want to connect, and which accounts they will link to in QuickBooks.
6. Pick the date you wish QuickBooks to pull transactions from.
7. Then, select Continue.

If the issue persists and the bank connection message still shows, I recommend reaching our Support Team to investigate further about this unusual behavior.

You're always welcome to post your other banking concerns here in the Community. We're always here to assist. Take care and enjoy your day.

This is becoming surreal, and not in a good way!

Intuit are "fully aware" of this but the issue persists, more than six months since the first post in this thread.

Those with the issue have all stated that the bank connection still works, despite the error messages, but instructions are given to disconnect and reconnect, nonetheless.

Finally there is the suggestion to contact the support team.... presumably to avoid washing your laundry in public.

I believe we would all appreciate a more honest approach: "We recognise that this is an ongoing issue but have not yet managed to find a solution."

If 25% of an Excel spreadsheet were taken up with an error message, would Microsoft call that "cosmetic"?!?!?!?

This is an issue for me - was fine for the first three months but now it's asking me to renew daily - red box appears on the screen each time saying 'renew your connection'

Hello Phillk99, Please can you ring the supporting on 088 234 5337, the line is open mon to fri 8am to 7pm and is free from any UK landline or mobile and the agent on the phone will be able to have a look in the system for you and see what it is saying and if there is any error codes showing up and that for you. 

Hi

I am getting this on my system as well using a Halifax account.

Just thought i would add a post to let you know that its not sorted like a lot of other things with your software.

Shame

I have this problem as well with my Nationwide accounts. It's a bit worse though.

The blue bordered box appears for a few seconds when I go to the transactions on the browser app. Then it disappears and puts 12 red bordered boxes above the transaction list, one for every time I've reauthorised. 

However, transactions are still coming through so communication with the bank must be good. Also every time I reauthorise it sets up duplicate transactions and another account in the pop down list for one of the linked accounts

On the screenshot the account name is "Your Nationwide Building Society (UK) - old". It got named this sometime in the past and I've to found a way to change it but the "-old" has no significance the accounts on this connection are the ones in use.

I appreciate you chiming in the thread, Colin. I'll ensure you'll get the right direction to help you sort this out in a safe environment.

You'll need to connect with our Technical Support team. This way, they can check your account and see if it's an internal issue. They can also guide a fix for this matter or create a ticket for investigation if needed.

Here's how:

1. At the top menu bar, click Assistance.
2. Then type in your query.

Please refer to this article for more details: Contact QuickBooks Self-Employed Support.

I've also added the following article for future reference:

• Categorise money transfers in QuickBooks Self-Employed
• Exclude or delete transactions in QuickBooks Self-Employed

Please post a response if you have any updates or clarification with managing your bank or bank transactions in QuickBooks. I'll be here. Stay healthy!