Santander Bank Sync.

ScottW73 · ‎December 06, 2019

Hi,

In October my link to Santander banking broke. I waited a month for developers to fix the link (I had an open call on this). I've just tried to re-establish the link.

1) ALL of my historical reconciled transactions have been cleared. So I have no reporting whatsoever.

2) The fresh link only pulled through 2 months worth of data. Effectively useless.

3) upon manually importing data the CSV file corrupted showing all debits in my business account as credits.

4) I binned the account to start again and now cant get the account to reload.

Since there is pretty much zero customer support Im shooting in the dark with this. I NEED TO KNOW HOW I CAN GET SUPPORT AND HOW I COMPLAIN THIS HAS COST ME HALF A DAY ALREADY

GeorgiaC · ‎December 06, 2019

Hey Scott,

Thank you for your post - we apologise for the difficulties you are experiencing and have picked this up with you over on Twitter where we will continue to work to resolve.

Thanks

ScottW73 · ‎December 06, 2019

Thank you. I am in contact with the social media team.

I intend to register a complaint. I have now spent the entire day resolving this. The clue is in the name 'self employed', I cant afford this.

As a loyal user and advocate of QBSE Im actually shocked at the lack of accessible support. Resolving this via a social team (and because I made a complaint to them, out of desperation) is in no way a satisfactory process.

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Santander Bank Sync.

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