When reconnect to Barclay bank it kept showing unexpected issue, and the code is 590. Anyone could help with this problem?

Hello Grace9, 

Welcome to the Community page, 

Error 590 is a temporary error impacting your bank connection and should self resolve within 48 hours.

I have a client who has been experiencing the same problem for the last two months, which suggests that this is not always a temporary issue which will resolve itself in 48 hours.  Further, I have seen a number of messages on various forums which also evidence the fact that it will not always self-resolve.  The bank feed had been running fine for the past year or so and now it won't work.  The client has called QBO Support and they point the finger at Barclays (despite Barclays being listed as having direct links available on your QBO Community pages), whilst Barclays are pointing the finger at QBO.  This is not helpful!

Hello Anthonyj1

We have confirmed with our banking engineers that we are currently working with Barclays to fix the issue which did originate with them. As a 3rd party, we can not control if a bank makes any changes to the way things are set up. We do take on board that it has been an ongoing issue for some time.

Currently, we are still waiting for them to confirm it is resolved. 

Thanks

Hi Emma,

I appreciate your response and its good to know that the engineers are working on a resolution.  However, it is a little misleading to state on articles that are currently being circulated that Open Banking links with Barclays are 'Available Now' when there are known issues.

Thanks

Hi Anthonyj1

We will pass on your feedback certainly about that  Community page. It is the case the open connection is open but I appreciate there are a number of users with the 590 error.

Emma