Why do i not get an option to enter service charges when I reconcile my bank account but I do on my petty cash account?

Hi there, qbdt_louise-palm.

I'd be happy to help you with recording service charges when reconciling an account in  QuickBooks Online (QBO).

Let's make sure to check whether the account is set up as a bank or credit card account. If it's not configured properly, this could be the reason why you're unable to view the service fee option on your account.

I've attached a screenshot for your reference.

After recording the service charge, you can now start reconciling your account. This should now match your account to your bank statements: Reconcile an account in QuickBooks Online.

You can add any details below if you need further assistance with recording the service charge. I'll be around to help you.

Thanks for the reply

I don't get the boxes underneath the balances and the date boxes at all.  I get them on my petty cash and paypal accounts, and I know how to do the reconciliation of the accounts.

Any ideas?

Thanks

Welcome back, qbdt_louise-palm.

I can help share additional insights as to why you don't have the service fee option on your bank account when trying to reconcile it.

In QuickBooks Online, when accounts are connected to online banking, the Service Charge, Interest Earned, and Finance Charge fields do not appear. It's because these entries are downloaded automatically from your bank.

I also encourage you to check the learn the reconcile workflow in QuickBooks Online. This will guide you when you need help fixing a reconciliation and other tasks when reconciling your account.

You can always get back to us if you have other concerns about managing your account in QBO. We're ready to help.

Hi  I don't use have my QB connected to my online banking as it won't match it the way I want it done.  It is just that I'm not getting the options boxes on my reconciliation page that I need.

Just need someone to let me know why I don't get these boxes please

thanks

Louise

Hi there, @qbdt_louise-palm.

Helping you with the reconciliation process is top of my priority. In order for me to provide the right resolution, can you tell me more about your concern?

In case you bump into any other issues after reconciling accounts in QBO, keep this article for your reference: Fix issues at the end of a reconciliation in QuickBooks Online.

Feel free to post a reply in the comments below if you have other questions about reconciliation in QBO. I'll be sure to get back to you. Have a great day!

I don't have a problem reconciling the account asI know how to do this.  I don't link into my online bank account as it doesn't match records as I want them.  What I don't have is the boxes underneath where you fill in the bank balance and date where you would put in your bank charges, they appear on my petty cash and my paypal accounts but not on my bank account.  This is the issue I have if anyone can help with this please?

Hi qbdt_louise-palm, thanks for getting back to us - what specific account type and detail type were used for the bank account? 

It's just called Bank account and says cash at bank and in hand, the same as it does for Petty cash and paypal

thanks

The only thing I notice is that the bank account on the chart of account listings has a two way arrow underneath the "bank account" description whereas the other two do not.  Do you know what this double arrow symbol means?

Thanks qbdt_louise-palm, this symbol means that there is a live connection to a bank (a connection will remain until disconnected, though the bank will stop sharing data once the authorization period has expired) - do any banks appear when navigating to the banking page? 

Hi 

If I go to Banking and Linked Accounts/Manage connections it says I don't have any linked accounts.

If I go to the edit section of Bank account in chart of accounts, it shows at the bottom -  File upload Account and then a tick box Disconnect on this account on Save.

Does this help?

Thanks

Hi Divina

Just done that and yes now have the options to enter bank charges, much better than having to journal it in!

Thanks so much for your help

Regards

Louise

Thanks for getting back here in the thread, @qbdt_louise-palm.

I'm glad that the recommendation provided by my colleague was able to help you get through with your concern. Know that you can post here again if you have any additional QuickBooks-related concerns or need help performing specific tasks in QuickBooks. I'll make sure to get back to you right away.

Take care and have a nice day! 

Hi. I've done the same but for my account2, i still do not see the option of entering the bank ending statement and date, and the service charges, but i do get that option for my account1. i already  " unlink " my account 2.

It sounds like you're encountering an issue entering bank statements and service charges for your second account, yeevon. Let me offer an alternative way to help you resolve this.

Let's open your Account2 in a different supported browser. This can help us determine if the issue can be related to the browser you are currently using. Sometimes, certain features may not display correctly due to browser-specific issues.

If the issue persists, I'd recommend contacting our QuickBooks support team. Provide them with details about the problem, steps you’ve already taken, and any error messages you're seeing. They’ll be able to offer further assistance to fix it for you.

I'm also adding this resource to guide you when you need help fixing reconciliation issues and other tasks when reconciling your account: Learn the reconcile workflow in QuickBooks.

If you need any further assistance or if the issue persists, don't hesitate to comment below. We're here to help and ensure everything works perfectly for you, @yeevon.