Why does my bank connection says it’s up to date but the balance is incorrect?

Hi there, @waterwizardservi. 

I'm here to help you figure out why you're seeing an incorrect balance. 

Before we start, are you referring to the bank balance that didn't match in your actual bank statement? To ensure they're equal, we'll start with categorising and matching the downloaded transactions based on your bank statement.

On the other hand, I'll include this article to help you while working with bank feeds and reconciling the bank account: Reconcile your accounts so they always match your bank and credit card statements.

If this is about your QuickBooks balance that didn't match in your bank balance there is a possibility that there are recorded transactions that doesn't reflect in your bank yet.

If your bank balance is wrong, you need to perform a single reconcile using the ending balance of your last reconciled bank statement. Make sure not to enter any interests or fees prior to saving the data. 

1. Go to the Gear icon, then Reconcile.
2. From the Reconcile screen, verify that the beginning balance is zero ($0).
3. Enter the Ending balance of the last reconciled bank statement.
4. Click OK.
5. Once you see the list of transactions and balances to be reconciled, look at the difference and see if the number is zero.
6. If it is, choose Reconcile Now.
7. If the difference is not zero, pick Unmark All and place a check in Hide transaction after the statement End date.
8. Choose Mark All and use the reconciliation report from QuickBooks Online to remove the check from transactions that were not cleared as of the last reconcile.
9. Click Reconcile Now.

Here's an article with the detailed steps:

My reconcile opening balance is wrong. How do I make it match my statement?

Feel free to get back to this thread if you need more help. We'll reply as soon as we can. Take care!