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Visit this post for a list of recent banking issues in QuickBooks Online.
Level 1

Reconnecting a bank account


AmEx (UK) was working on updates so I could not reconnect my AmEx Business bank on Quickbooks. Now the works are over, I can still not reconnect the card account. I get an error message saying that Amex (UK) is not available in my region and that I should click ok to go back to the Intuit SAS France (!) website. Clicking ok just takes me back to my normal Intuit QBO profile. Any ideas, please?


Thanks in advance.

QuickBooks Team

Reconnecting a bank account

I'll help you reconnect your AMEX account, ikatsi79.


Unexpected behaviors in QuickBooks Online are sometimes caused by a browser-related issue. The stored cache can affect the performance of the program.


To resolve this, I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.  


Here are the keyboard shortcuts: 


  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 


Once logged in, reconnect your account. If you're able to do so, let's clear the browser's cache. This removes its stored cache to ensure the program performs efficiently.


If private browsing doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks. 


Additionally, I've added an article that'll help you review downloaded bank and credit card transactions and put them in the correct accounts: Categorise and Match bank Data.


Please keep us updated if you need additional assistance managing your bank transactions. We're always here to help.

Level 1

Reconnecting a bank account

Thank you for your help. I have used a private browsing window, I have cleared cache and used another browser, but I have just not been able to get through the same error message (Intuit SAS France). Could there be something wrong with my account settings, rather than my browser settings?

Thanks again.

Level 1

Reconnecting a bank account

PS. I get the same error message when I try to reconnect AmEx on the Quickbooks iOS app.


Reconnecting a bank account

I can see that you did everything you could, @ikatsi79. I'm here to provide additional troubleshooting steps to get rid of the error so you can reconnect your AMEX Business bank on QuickBooks Online (QBO) seamlessly.


QBO only depends on the connectivity from your bank's website. The bank feeds connection will be affected if there is any interruption, such as maintenance or security access updates for third-party applications. 


To fix this, we can refresh your QBO mobile app to help eliminate damaged files that might be causing odd behaviours when connecting the bank to the program. Below are the steps you can perform:


For iOS

  1. Navigate to the Menu ☰ icon and the Help & Feedback button. 
  2. Next, select Refresh Data.
  3. Click Refresh to confirm.

For Android

  1. Select the Menu ☰ button and choose More Options ⋮.
  2. Then, click Settings then tap Refresh Data.
  3. Select YES to confirm.


However, if you still experience the same thing after performing all the recommended steps in this thread, I highly recommend reaching out to our Customer Care team support to further investigate the issue. They can pull up your account in a safe environment and provide additional steps to resolve the error. Here's how:


  1. In your QBO account, select the Help menu.
  2. Then, choose Contact us.
  3. From there, enter a brief description of your concern and select Continue.
  4. Next, choose either the Call or Chat option to connect to them.


On the other hand, you can also manually upload your bank transactions to QBO via CSV file. Once added, you now need to categorise and match them to ensure they are allocated to the correct accounts. 


Please let me know how this goes and feel free to leave a reply below. I want to ensure you'll be able to connect your bank to QBO smoothly. Have a great day ahead and keep safe. 

Level 1

Reconnecting a bank account

Hi, I am experiencing the same issue as Amex is rejecting the authorisation as the connection is going from France. I am based in UK so I am trying UK Amex.


I think, it's a backend issue that someone needs to look at QB IT team

Level 1

Reconnecting a bank account

I have finally resolved the issue myself.


First you need to unlink the bank from QuickBooks following the below article,


Now, add new bank (i.e. start again) and part of the new connection, link it to old Amex card that you just unlinked.


That resolves this issue


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