Hi, I am hoping someone can help as I am very close to cancelling my subscription. About 3-4 weeks ago my Nationwide Bank account disconnected for some reason. I have since tried everything I know over the past 3 weeks to reconnect it. I have tried via the app and online, via the direct link and website link provided. I must have tried well over 20 times now, including while having my bank account open and logged into both via the app and online and it has not worked. I have scoured the Q&A's and even the community finding only one answer that came close but doesn't make sense to me. It states: ( see link below)
Except I cannot seem to find the "update sign in info" on my app nor when I am in my account online. I truly am out of options and I an not physically able to manually add over 3 weeks of transactions. Any help is so appreciated
Thanks for your post and welcome to the community.
We currently have an escalated investigation into the Nationwide Bank error you are experiencing as this is not an isolated incident.
Our engineers have a scheduled call this week where we will have further information or resolution, we have added you to the investigation so that you will receive an automated email notification when a fix is deployed.
In the meantime if you need to update the account urgently you can follow our guide here to import bank transactions via CSV. file.
We appreciate your patience while we work on this
Hi, just wondering if there is any development to this issue as I am having to repeatedly reconnect my Nationwide account, sometime 4-5 times a day. The system then always asks to give my consent to stay connected, which I do but then the next time I log in I have to do the same all over again. Please help as I'm close to leaving too as not saving me any time at all!
Hello there, DaoNaturalHealth.
I'm here to ensure you're able to permanently connect your Nationwide account in QuickBooks Self-Employed (QBSE).
National Bank is now supported with our new Open Banking connection. With this, you will experience fast, easy and secure set-up in less than a minute and save time with synchronised solutions.
I'd like to verify, did you encounter an error message while giving your consent to stay connected? You can share with me here in the Community the error code or message. This way, I can be able to provide you the correct resolution in connecting your bank.
There are two possible error messages that you'll encounter concerning consents to connect your bank account to Open Banking. Kindly check out this article for the detailed information: Open Banking Connection Errors. Visit Error 350 and Error 571 sections to check. It also contains other sets of errors and their resolutions.
To learn more about Open Banking, you can refer to these articles below:
Please let me know if you have other concerns. I'm just around to help.
Hi, Thanks for getting back to me. It's the Error 350 and 352 but everytime I get the message to give consent, it first accepts this, then as soon as I go back into my transactions it says again that I need to give consent, then always shows the message as attached re 'didn't catch that response'. I just keep going round in circles. This is on both phone app and on laptop. Thanks again
Are there transactions showing on the for review/banking page from when you connected the account last night? If there is we would be grateful if you can provide us with a screen shot, please redact any sensitive information as this is a public forum or you can PM us on FaceBook or DM us on Twitter and qoute your community name, DaoNaturalHealth.