Hello there, @Isobel.
I'd be delighted to share some information on you can reconcile your client's bank transactions. Let's get started!
If the transactions you've recorded were not cleared on your bank's register inside QuickBooks, it will not show up during the reconciliation process.
Here's how to clear your transactions:
- Go to Accounting.
- Select Chart of Accounts.
- Look for the bank account in question.
- Click View Register.
- Search for the transactions that doesn't have the cleared (C) status on it.
For additional insights, you may check out this article: How to resolve reconciliation differences.
If you need further assistance with the reconciliation process, I'd recommend contacting our Customer Care Team. An agent will be able to further help you via a secured remote access session.
Here’s how to contact us:
- Go to: https://help.quickbooks.intuit.com/en_GB/contact.
- Choose your QuickBooks Product.
- Select Search for something else..
- Type in "reconciliation" in the search box.
- Go to Search.
- Click on the View Contact Info button to see the support number.
Stay in touch with me if you have other questions about reconciling your client's bank transactions. I’m always here to help.
