My client is trying to reconnect her Natwest account, but is asked if they are using bankline or clearspend. They don't have a bankline account, and the Clearspend is for credit cards. They have spoken to their bank, who have said it is a QuickBooks problem.
Thank you for your prompt reply. I'll share insight on how your client can sync their online bank to QuickBooks Online (QBO).
On the screen where you search for an online bank account you want to sync, it's best to use the bank's URL or web address instead of its name. Some banks have multiple entries for Open Banking that there's a chance your client has connected to a different online account.
You can also have him open a private window of their browser.
Google Chrome: Ctrl + Shift + N
Microsoft Edge: Ctrl + Shift + P
Firefox: Ctrl + Shift + P
Safari: Command + Shift + N
Proceed to connect the online bank account from there to see if the issue persists. If that works, go back to the regular browser, and clear its cache. Otherwise, open a different browser that's available for you.
If they encounter other issues such as error codes during this process, you can forward this article: Open Banking connection errors. It's a list of specific error codes, as well as the steps to resolve it.
Don't hesitate to drop a comment below if you have other concerns. I'll be glad to assist you further.