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peterbooth
Level 1

Why can I no longer connect to TSB? All authorisations are in place

 the message "Looks like we don’t have access to this account
Let’s make sure it’s connected to QuickBooks. (350)"  but TSB shows all authorisations valid.  If I try to reconnect, after logging in to the bank I get a blank screen, then "looks like there was a problem"
TSB shows the authorisation valid and not expired
9 REPLIES 9
Ashleigh1
QuickBooks Team

Why can I no longer connect to TSB? All authorisations are in place

Hello Peter thanks for posting on this Community page can you try fully clearing your cache and cookies, close the browser down, reload it and try do the connection again. If you get an error 350 again then please follow the below. If you still have any issue please reach back out to us again. 

 

Error 350 bank account connection failed

If your bank connection has expired and you're unable to reauthorise the connection, simply reconnect the affected account and consent to another 90-day connection by following the steps in how to reauthorise your bank account.

Before you disconnect your account, review the transactions QuickBooks already downloaded from your bank. This prevents it from downloading duplicates when you reconnect

peterbooth
Level 1

Why can I no longer connect to TSB? All authorisations are in place

The authorisation has not expired.  If I try to reconnect I get a blank screen, then "looks like there was a problem"
TSB shows the authorisation valid and not expired

Angelyn_T
QuickBooks Team

Why can I no longer connect to TSB? All authorisations are in place

Thank you for getting back, Peter. It's my priority to help you reconnect your bank to QuickBooks Online (QBO).

 

Error 350 happens when your bank connection has expired. You need to authorise your account again or change its bank feed connection to fix the error as Ashleigh1's suggested.

 

I appreciate you trying to reconnect your bank. Since you're getting a blank screen result, I suggest reaching out to our Support Team for further assistance. Our team will be able to check your account securely and investigate this behaviour.

 

To contact support:

 

  1. Open this link: https://quickbooks.intuit.com/learn-support/en-uk/contact.
  2. Select your product and edition.
  3. Enter your concern, then Continue.
  4. Choose a way to connect with support.

 

Once your bank is connected, your transactions will be downloaded automatically. You can go to the For Review tab to categorise them.

 

 Feel free to mention my name in the comment section below if you have other banking concerns. I'm always here to help. Have a great weekend!

peterbooth
Level 1

Why can I no longer connect to TSB? All authorisations are in place

I have re authorised the connection.

I have cleared the cache

I have tried different computers, different browsers, different connections, and I have tried the app and the desktop.  In every case TSB reports all ok, Quickbooks reports "Look like there is a problem"

Ashleigh1
QuickBooks Team

Why can I no longer connect to TSB? All authorisations are in place

HI Peterbooth, are you still getting the error 350 showing up? Each time you try to reauth the bank connection with TSB? 

peterbooth
Level 1

Why can I no longer connect to TSB? All authorisations are in place

After re-authorising I get the message

Your TSB Bank (UK) - Business Banking account stopped syncing to QuickBooks Online Edition.

To fix this, go to the bank or account site in the window we open. Sign in, then return here. (350)

Ashleigh1
QuickBooks Team

Why can I no longer connect to TSB? All authorisations are in place

HI Peterbooth, thanks for coming back to us, can you please try disconnecting the bank connection and then reconnecting it back up before you disconnect it make sure any transactions in the for review are added or matched please. If you still have any issues after the disconnect and reconnect please reach back out to us again.

pawsitivemoments
Level 1

Why can I no longer connect to TSB? All authorisations are in place

I am having the same issue i have tried all the above and cant reconnect 

ReymondO
QuickBooks Team

Why can I no longer connect to TSB? All authorisations are in place

Hello @pawsitivemoments, thank you for joining the conversation and trying the troubleshooting steps.

 

I appreciate your efforts to reconnect your bank account. Since you're still getting the same result, I suggest contacting our Support Team. They can securely pull up your account to identify the cause of the issue and offer you a solution.
 

To get in touch with them, please follow these steps:

 

  1. Go to the Help icon.
  2. Choose the Search tab and then Contact Us.
  3. Enter a brief description of your concern.
  4. Hit Continue.

 

For more information on how you can reach out to us, refer to this article: QuickBooks Online Support. This includes our operating hours, so we can address your concerns on time.

 

In the meantime, you'll want to consider manually importing transactions into QuickBooks Online. Just make sure to check the correct format to successfully import your data.  In case you encounter banking errors, see this guide to learn the fixes: Open Banking connection errors in QuickBooks Online.

 

Once done, check out this article for additional reference in reviewing downloaded transactions: Categorise and match online bank transactions in QuickBooks Online.

 

If you have any other banking concerns, please feel free to mention my name in the comment section below. I'm always here to help. Take care!

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