Hi there, dalia-starlinkte.
I'm happy to guide you through refunding 50% of your customer's payment.
To do this, you can create a credit note and use the same item with half of the quantity used in the invoice. Then, create an expense or a cheque and use the Debtors category, and put the same amount as the credit note. Then, combine the credit note and the expense or cheque by creating a Receive payment transaction to close their statuses.
You can also check out this article to learn more about the process: Record a customer refund or supplier refund in QuickBooks Online. Expand this section: Customer refund if invoice has been paid.
I'm just around if you have any other concerns with your refund. Take care and enjoy your weekend.
