Cannot upload a logo

Hello Joe-dogdoov-com, thanks for posting on the Community page, if you have a look at this helpful article it has all the steps on how to remove a logo and add a logo and what the logo needs to be in order to upload it into your Quickbooks account. 

Hi Ashleigh. Many thanks but I have tried all of that. It will not let me remove the original logo (which is not appearing on the invoices etc) or upload a new one.

Thanks for getting back to us, joe-dogdoov-com

For troubleshooting purposes, please try removing and uploading the new logo by signing into QuickBooks through a different web browser or incognito/private browsing window. 

If you're still experiencing trouble from there, drop a message below!

Hi Georgia. I have tried another browser and also tried a private browsing window. Still no luck. The logo upload goes through 'processing' and then hangs. Also I have no option to remove the old logo.

I have also tried clearing cache and cookies.

Any further help would be appreciated.

Hello Joe, does the same thing happen if you try on a different device and is there a different user on the account who can try also? Please get back to us if you still have any issues. 

Hi. Yes I tried on my laptop and desktop. Same result. Unfortunately it is a single user account. Can you guys get in and reset it?

I appreciate you getting back on this thread and providing an update, joe-dogdoov.

I've checked here on my end and found a reported issue that other customers also encounter the same struggle with uploading logos. That said, I recommend contacting our Technical Support Team for them to add you to the list of affected users.

I'll show you how you can reach out to them:

1. From the Search tab, click Contact Us.
2. Enter your question and select Continue.
3. Review and Select from the following: Have us call you or Chat with us.

Please ensure to check their available hours to address your queries promptly.

For future reference, you can read through these resources to learn more about managing your files or data:

• Export Data out of QuickBooks Online
• Common questions about importing data to QuickBooks Online

If you have any trouble with any transactions in QuickBooks Online, please let me know, and I’ll do everything I can to help here in the Community space.

I'm having this issue too. Sounds like this problem has been going on since 2018. Come on Quick books we need a solution as this clearly is a build fault.

Hello there, @nazman. I see it's been challenging on your end to upload your company logo to QuickBooks Online (QBO) for quite some time. Allow me to help you fix it and provide you with a workaround.

Before anything else, I'd like to know if there's an error message when you try to upload the logo.

Let's start fixing it by performing some basic troubleshooting steps. To start, sign in to your account in a private window to identify if this is a browser-related concern.

You can follow the shortcut keys below:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

Then, upload the logo there. Once this works, clear the cache of your default browser to remove accumulated data. If the issue persists, you can utilize another supported browser or device.

If you encounter the same error, you can export the data from your account to an Excel format, edit it, and add the logo there in the meantime.

Also, to help you fix the feature to add a logo in QBO, I recommend contacting the QBO Care Team. They have the complete tools to isolate this issue and find a resolution.

You might have questions about transferring data to QBO. Check out this for answers: Common questions about importing data to QuickBooks Online.

Let me know if you have additional questions about adding a logo in QBO by leaving a reply. We'll be willing to assist you. Have a good one.