Does anyone know how to connect with Barclays using memorable information etc as still having problems with Pinsentry?

rwatkinsf · ‎April 15, 2019

IntuitLily · ‎April 24, 2020

I appreciate you joining in the thread, @sales154.

This isn't the kind of service we want you to experience when connecting to Barclay. Since Barclays group banks performed a change to their Open Banking security profile, I'd recommend attempting to reauthorise the access to your account to continue accessing your bank information.

You can try out the fix below which has been confirmed and shared by our Community members

Before you do anything, create a passcode and memorable phrase at Barclays https://www.barclays.co.uk/help/online-banking/login/setup-passcode-word/
Remove all bank feeds from Quickbooks (if you have already set them up, as I had done). To do this, In Quickbooks, select banking, click the bank feed you want to remove/delete, click “edit account info”, select “disconnect this account on save”. Click save and the bank feed will be removed/deleted.
Now add the bank feeds back in. Because you have already configured a “password and memorable phrase at Barclays” it will now give you the option of how you want to connect to Barclays, eg passcode + memorable, 8 digit two factor authentication code etc. If you want the feed to update automatically/stay connected (not sure why you would want anything different), make sure you connect using “passcode and memorable phrase”.

Let me know how it goes. I'm here to help if you have follow-up questions. Take care and have a good one.

View solution in original post

Valindia · ‎April 15, 2019

Have they changed the way we log in? I can't get Barclays and QBO to connect either and have been told it is because Barclays are doing an update but when I called Barclays they said no it is a QBOissue!!

gressgardens · ‎April 15, 2019

Hi, I am going round in circles with this issue too. Barclays say you need to set up a memorable word and pass-code to log in, instead of PIN Sentry. I have found other threads on this forum too, which say the same. However, I'm told by QBO that there is/was an issue with Barclays that it was fixed today, it hasn't!

MirriamM · ‎April 16, 2019

Hi there, rwatkinsf, Valindia, and gressgardens,

Let me share information about connecting Barclays Bank account in QuickBooks Online (QBO).

We have received reports from other users getting the same challenges upon connecting Barclays Bank account.

We have already submitted a ticket about this issue in which our Banking team is currently working on a resolution.

In line with this, I invite you contacting our QuickBooks Customer Care support. They can add you to our notification list so you can stay updated. We’ll email you once more information becomes available.
Here’s how to reach them:

Click this link https://help.quickbooks.intuit.com/en_GB/contact.
Choose the QuickBooks Product.
On the Contact Us page, select a topic.
Click on Get Phone Number button to see the support number.

I appreciate your patience as we are working toward a resolution. If there's anything else you need help with, please let me know. Have a great day!

sales154 · ‎April 24, 2020

I’m having the same problem .
Qickbooks agreed this has been a problem they are trying to resolve since end March .
25 days later they have not rectified.
I’m going round in circles

IntuitLily · ‎April 24, 2020

I appreciate you joining in the thread, @sales154.

This isn't the kind of service we want you to experience when connecting to Barclay. Since Barclays group banks performed a change to their Open Banking security profile, I'd recommend attempting to reauthorise the access to your account to continue accessing your bank information.

You can try out the fix below which has been confirmed and shared by our Community members

Before you do anything, create a passcode and memorable phrase at Barclays https://www.barclays.co.uk/help/online-banking/login/setup-passcode-word/
Remove all bank feeds from Quickbooks (if you have already set them up, as I had done). To do this, In Quickbooks, select banking, click the bank feed you want to remove/delete, click “edit account info”, select “disconnect this account on save”. Click save and the bank feed will be removed/deleted.
Now add the bank feeds back in. Because you have already configured a “password and memorable phrase at Barclays” it will now give you the option of how you want to connect to Barclays, eg passcode + memorable, 8 digit two factor authentication code etc. If you want the feed to update automatically/stay connected (not sure why you would want anything different), make sure you connect using “passcode and memorable phrase”.

Let me know how it goes. I'm here to help if you have follow-up questions. Take care and have a good one.

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Does anyone know how to connect with Barclays using memorable information etc as still having problems with Pinsentry?