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GeorgiaC
QuickBooks Team

I want to change Remitance advice default text. The default is 'Please find our remittance advice attached to this email. Thank you. Thanks for your business!'

Hi GinaSAI, thanks for joining this thread. Unfortunately there has been no update to customise the remittance advice in QuickBooks Online. We appreciate you adding your vote and recommend submitting your feedback through the Settings wheel > Feedback tool so that this can be viewed by our developers. 

OnAir Soltutions
Level 2

I want to change Remitance advice default text. The default is 'Please find our remittance advice attached to this email. Thank you. Thanks for your business!'

Hi @GinaSAI 

 

Quickbooks are never going to do this. You should probably save yourself a lot of waiting and switch to a product that has this feature.

 

I get a laugh from the suggestion that the "developers" are watching the votes. No they are not - they are doing what their product & project managers put on their task list. And everyone in this thread has been waiting years for this feature with no action.

Boggart
Level 1

I want to change Remitance advice default text. The default is 'Please find our remittance advice attached to this email. Thank you. Thanks for your business!'

After going through all the settings on Quick books only to find out that you can't edit the remittance I am totally fed up of this accounts system, which is in my opinion, totally inadequate.  It isn't a patch on Sage, never has been and never will be.  I use different systems, but this one is the worst, terrible, and terrible customer service too. 1/10

christine-bulbec
Level 4

I want to change Remitance advice default text. The default is 'Please find our remittance advice attached to this email. Thank you. Thanks for your business!'

@Boggart I have to agree it's not user friendly at all.  Being an ex user of Sage for over 30 years I can see your frustration!   I do have to admit there are some areas that Sage does not have that are good BUT most are not!   One thing I cant agree with is the customer service.  I have had nothing but helpful people with my calls for help on all sorts of matters.  That is something Sage does lack.  

christine-bulbec
Level 4

I want to change Remitance advice default text. The default is 'Please find our remittance advice attached to this email. Thank you. Thanks for your business!'

Hi Georgia - are there any updates please on the wording on the remittance advices and us having access to change it?  

JuliaMikkaelaQ
QuickBooks Team

I want to change Remitance advice default text. The default is 'Please find our remittance advice attached to this email. Thank you. Thanks for your business!'

Hi there, @christine-bulbec. I'm aware of the significance of changing the default text for remittance advice in QuickBooks Online, and I'm here to provide some updates on this matter.

 

In QuickBooks Online, you can manually edit the default text for the remittance advice message. However, this is only a temporary option as QuickBooks will automatically revert to the default text for the next remittance advice you create. If you want to set a desired text for the remittance advice as a default, I recommend sending feedback to our Product Development team to let them know the importance of this feature for product improvements. Here's how:

 

  1. Select the Gear icon, then choose Feedback.
  2. Type in your comments or product suggestions.
  3. Select Next to submit.

 

For additional information about the process of setting up default email for sales forms, check out this article: How to set up or change customer messages in QuickBooks Online.

 

If you have any other questions about managing remittance advice or any other QuickBooks-related concerns, please don't hesitate to let us know. We are here to help you and provide you with the necessary information. Have a nice day!

KathM
Level 3

I want to change Remitance advice default text. The default is 'Please find our remittance advice attached to this email. Thank you. Thanks for your business!'

Hi @christine-bulbec 

 

Sorry to disappoint but, I have requested this change several times a year since 2021 and I was notified by another user that they have been requesting this exact change since January 2020 and still it's not been changed.

QB have given you exactly the same response they give to everyone to make you feel like they care, but sadly they don't.

QB will only change what they want to change and when and not what their customers have been asking for for years!!  Screen layouts and report formats seem to be a priority over changes that actually make a difference to their customers day to day use of the system.  Kath

christine-bulbec
Level 4

I want to change Remitance advice default text. The default is 'Please find our remittance advice attached to this email. Thank you. Thanks for your business!'

Hello @JuliaMikkaelaQ 

Thank you for feedback but I constantly request this (literally every month!!) via your suggestions link!  

It would appear that this really is not important to QB and I just get put to the bottom of the pile, like so many others users do requesting this change! 

If you read through my initial question from months ago you will clearly see many users letting me know they are chasing for this change

 

christine-bulbec
Level 4

I want to change Remitance advice default text. The default is 'Please find our remittance advice attached to this email. Thank you. Thanks for your business!'

Seems like we are just put to the bottom of the pile @KathM and this really is not an important request.   Those in charge of this issue clearly do not use the remittance reports to see how important this is to us.  I feel your frustration and will continue to post my monthly suggestions of this (plus other changes required) until we get somewhere!  

Linda Skinner
New Member

I want to change Remitance advice default text. The default is 'Please find our remittance advice attached to this email. Thank you. Thanks for your business!'

Hello

 

Ref : 

  • I want to change Remittance advice default text. The default is 'Please find our remittance advice attached to this email. Thank you. Thanks for your business!'

 

Has this issue been resolved yet? It makes our remittance advices look very unprofessional and frankly embarrassing!!

 

Thank you

christine-bulbec
Level 4

I want to change Remitance advice default text. The default is 'Please find our remittance advice attached to this email. Thank you. Thanks for your business!'

Not that I am aware it has not yet Linda 

gaselec
Level 2

I want to change Remitance advice default text. The default is 'Please find our remittance advice attached to this email. Thank you. Thanks for your business!'

I just checked.

I first posted this ‎January 08, 2020

I'm looking at retiring soon.

I doubt it will be sorted by then.

Just don't ever ask me for 'Would you recommend Quickbooks to your friends' ever again!

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