How do i delete incorrectly entered employee payments entered after saving draft?Its for a payment 20th Nov which does not come up in history for deleting?

l-bigwood · ‎October 30, 2019

Ryan_M · ‎October 31, 2019

Thank you for your prompt reply, as well as providing us an update on your issue. Let me lend you a hand and get this resolved.

After you delete your payroll draft, the screen will go back to the Is all employee pay correct? page. This is where you can edit and enter your employee's correct payment details.

You can refer to the following screenshots for your reference:

In case you want to delete a whole pay run, check out this article: Deleting a pay run in QuickBooks Online Standard Payroll. Here you'll find a list of some things you need to know when you delete a payroll. It also includes a short video that can serve as your guide.

If you have other questions in mind, post them below. I'll get back to you as soon as I can.

View solution in original post

Catherine_B · ‎October 30, 2019

We can go to the save and view draft page to delete the draft, l-bigwood.

Let me show you how:

Go to the Employees menu and select Payroll.
Click the Pay your employees button.
Select the Save and view draft button.
Click the Delete draft link beside Confirm and Submit.

If you can't see these options, it's possible that it wasn't successfully saved as draft. You may want to recreate a new one.

I'll be around to help if there's anything else that you need. Have a great day!

l-bigwood · ‎October 30, 2019

Hi, Did as instructed but there is still no option to re enter correct payment details for 20th November?

l-bigwood · ‎October 30, 2019

Hi, Did as instructed but there is still no option to re enter correct payment details for 20th November?

Ryan_M · ‎October 31, 2019

Hi @l-bigwood,

Thank you for your prompt reply, as well as providing us an update on your issue. Let me lend you a hand and get this resolved.

After you delete your payroll draft, the screen will go back to the Is all employee pay correct? page. This is where you can edit and enter your employee's correct payment details.

You can refer to the following screenshots for your reference:

In case you want to delete a whole pay run, check out this article: Deleting a pay run in QuickBooks Online Standard Payroll. Here you'll find a list of some things you need to know when you delete a payroll. It also includes a short video that can serve as your guide.

If you have other questions in mind, post them below. I'll get back to you as soon as I can.

l-bigwood · ‎October 31, 2019

Have done every thing as instructed but am still unable to enter correct payment details. When I click on edit next to employees name the only thing that comes up is that particular employees hourly rate. There is no option to enter correct pay details ?

MJoy_D · ‎October 31, 2019

Thank you for trying the troubleshooting steps, @l-bigwood.

Since you're still having the error, I suggest reaching out to our Customer Support. They have the tools to isolate this and troubleshoot why you're still unable to enter correct payment details and help you resolve it.

Follow the steps below:

Go to the Help icon to connect to a live support agent.
Click on the Contact Us button and provide some details about this concern.
After adding some insight, tick on the Let's talk button.
Lastly, select the Get a callback button to arrange a call from them.

Check this article for more information: Contact the QuickBooks Online Customer Support team.

You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.

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How do i delete incorrectly entered employee payments entered after saving draft?Its for a payment 20th Nov which does not come up in history for deleting?