Struggling to add logo, I have the right file size etc but just won’t load

Hello, info-wesharpen4u. 

It sounds like your having a corrupted file cache stored in your browser, that's why you're unable to see any changes when saving it based on your scenario.  

But before we proceed with the troubleshooting steps, QBO has set a list of criteria for uploading your logo. Aside from having a file size of less than 10 MB, here are other things you need to consider:

• The logo should be a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file.
• Have a bit depth (or colour depth) of 24-bits or less.
• The shape of the logo should be square.
• Use the standard RGB colour space.

 Once verified that you meet all the requirements needed, upload your logo again.   

However, if the same things happen, we can do some troubleshooting steps to rule this out. Let's open your QuickBooks Online account in an incognito or private browser. This mode will not save your browsing history and will also help isolate any web issues. 

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N 

If it works fine, you can go back to your regular browser and clear its cache. Clearing cache fixes certain problems, like loading or formatting issues on sites. It also helps pages to load faster. Please make sure to restart your browser afterwards. 

You can also use a different supported browser as an alternate solution.   

 If you want to learn more about customizing templates, check this article: Customise invoices, estimates, and sales receipts in QuickBooks Online. 

That's it! Get back to me here in the Community, if you need further help with this. I'll get back to you as soon as I can. Have a great day!

Hello nope still not uploading, my logo below 

Hello again, @info-wesharpen4u.

Thank you for letting us know the result. I'm here to ensure you can get your business logo added to QuickBooks Online.

 Since none of the steps above resolve the issue, I recommend reaching out to our Customer Care Support team. This way, they can take a closer look at your case and raise a ticket for further investigation if needed.

Here's how:
 

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Please let me know how the call goes. I want to make sure this is resolved for you. I'll also keep an eye on any incoming reports about this. Have a good day, @info-wesharpen4u!

Hello I’m on a Apple mobile nothing says talk to a human 

Thanks for getting back to us and following the steps shared by my colleague to reach our support team, @info-wesharpen4u.

The steps shared above will work if you log in to your QuickBooks account using a web browser. If you want to open your account using some of our supported browsers such as Mozilla Firefox, Google Chrome, or Microsoft Edge. The Talk to a Human option is visible when reaching our support team.

Since you're using a mobile app, you can follow the steps below on how to reach them.

On iOS:

1. Tap the + button on the dashboard. Then select Ask QB Assistant.
2. Enter your question. Then choose the option below on how you want to contact our support team.

• Message an agent for a live chat.
• Get a callback to get a call from our support team.

Please check this article for your reference: QuickBooks Online access for mobile devices.

I've also got a list of frequently asked questions about logos in QBO. This will further guide you in managing them in your company and sales forms.

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

Hello no plus button 

please get someone to call me this is driving me mad 

thanks 

Dean 

I can imagine the hurdle you’ve been through when trying to reach out to our contact support team, @info-wesharpen4u.

I’ve got here some troubleshooting actions for you to perform to get the plus (+) button and contact our support, so you’ll be able to get back to business in no time.

For an app to work seamlessly, ensure you keep QuickBooks Online on your Apple mobile device updated to the latest version. This is to make sure everything is working fine. I’ll show you how:

1. Open the App Store.
2. Tap your profile icon at the top of your screen.
3. Scroll towards the QBO app, then tap Update.
4. Click Update All.

From there, please check if the plus (+) button is working. If the issue persists, we can try refreshing your QBO app to clear the cache and resolve any unusual performance while using it. Then, uninstall and reinstall the app to start with a clean slate. 

Moreover, you can log in to your QBO account using compatible browsers for Apple devices and try contacting our QuickBooks Online Support from there. 

Furthermore, you can check this article that contains a comparison chart to give you more details about the available features in QBO mobile app: Compare mobile app features.

Let me know how else I can help you with QuickBooks Online tasks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe.

Hello done all that still not working can someone please call me to sort this please 

Thanks for performing the steps provided above, @info-wesharpen4u.

Since you're still having problems adding your logo after trying those steps, I suggest reaching out to our Customer Support team. They can check the account in a secure environment and help you add your logo successfully.

You can contact them through chat or by calling them. Here's how to reach them from the app:

1. From the Menu (☰), tap the question mark icon at the upper-right corner of the page.
2. Click on the Help & Support under the Help & Feedback page.
3. Tap on Contact us under Help & Support.
4. Type a short description of your concern under the What can we help you with? window, then click on Let's talk.
5. Choose a way to connect with support.

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Here's an article that can guide you further in customising your invoice template and your sales form delivery method on the mobile app: Customise invoices on the QuickBooks Online mobile app. 

Let me know if you need more help with your invoices or anything else by leaving a reply below. Have a great rest of the day!

None of that worked please get me a customer service number please been going on 3 days I just want to speak to someone 

Info-wesharpen4u,  If you wish to speak to an agent on the phone you can ring the support number 0808 234 5337, line is open 8am to 7pm, it is free from any UK landline or mobile.