Thank you for reaching pout to the Community. As much as I love to help you, @lmb-18, but this is a public forum, and we don't have access to pull up your account for security purposes.
I recommend contacting our Customer Support Team, as they have the tools to pull up your account in a secure environment and to determine what causes this feature not working in your end.
Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation. Rest assured, we will resume normal hours as soon as possible.
- Enter or say “Talk to a human.”
- Choose a way to connect with us: Start a chat with a support expert. or Get a callback from the next available expert.
You can also use this link to connect with us: Contact Us.
Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.
Please know that the Community is always here to help you sort this out, so please don't hesitate to visit us again. Have a great day!
