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RichardB UK
Level 3

Am I alone in having Standard Payroll system failure?

 
7 REPLIES 7
thommo2
Level 1

Am I alone in having Standard Payroll system failure?

I'm currently logged in Richard and it's running ok for me. I'm in UK too.

(edit) and sorry - I'm on Standard Payroll

LloydMacKenzie
Level 1

Am I alone in having Standard Payroll system failure?

I have had mine under investigation for over a week now and I am no further forward in having it resolved. My issue is that the new tax year has not been rolled forward but I managed to run my final reports for 2019-2020 successfully.

AlcaeusF
Moderator

Am I alone in having Standard Payroll system failure?

Thank you for posting here in the Community, @LloydMacKenzie.

 

I can help you get the support you need to get updates regarding the issue. Since your concern about the new tax year is already under investigation, It would be best contacting our QuickBooks Support Team.

 

One of them will be able to check the existing ticket and provide real-time updates about the problem. In case you need the steps, here's how:

 

  1. Log into your QuickBooks account.
  2. Click the Help option in the upper-right corner.
  3. Select the Contact Us option.

In the meantime, you can check the following article for some links about the payroll tasks in QuickBooks Online: QuickBooks Online Standard Payroll Hub.

 

I'm only a few clicks away if you have any other questions. Wishing you and your business continued success.

RichardB UK
Level 3

Am I alone in having Standard Payroll system failure?

Thanks for replies, guys.  I see Miriam has given me the official update in a different post.  Interesting to see that it does not affect everyone.  However, for me it is becoming critical to be able to sort out Covid Furlough payments.

 

LloydMacKenzie
Level 1

Am I alone in having Standard Payroll system failure?

I have done that and I am no further forward, I just have the same conversation and send the same information over and over again.

 

Richard - This is my concern now as the scheme opens on Monday so was hoping to have had this resolved by now.

RichardB UK
Level 3

Am I alone in having Standard Payroll system failure?

Lloyd, I have had the same frustrating experience.  It seems to be something to do with those of us who migrated from (the excellent!) PaySuite.  But no-one is coming forward to explain anything, and I have found no way of escalating concerns.

LloydMacKenzie
Level 1

Am I alone in having Standard Payroll system failure?

I didn't have PaySuite as this is my first time using any sort of online accounts. I don't seem to be getting anywhere fast which is worrying with the furlough scheme starting on Monday.

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