Thank you for posting here in the Community, @LloydMacKenzie.
I can help you get the support you need to get updates regarding the issue. Since your concern about the new tax year is already under investigation, It would be best contacting our QuickBooks Support Team.
One of them will be able to check the existing ticket and provide real-time updates about the problem. In case you need the steps, here's how:
- Log into your QuickBooks account.
- Click the Help option in the upper-right corner.
- Select the Contact Us option.
In the meantime, you can check the following article for some links about the payroll tasks in QuickBooks Online: QuickBooks Online Standard Payroll Hub.
I'm only a few clicks away if you have any other questions. Wishing you and your business continued success.
