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ThorneJ1207
Level 2

Duplicate payroll filing

I have an action on to-do list to file payroll from Aug 24 - though it's already been done/accepted by HMRC. When I try and file it, it says there's an error. If I file it says "Cannot submit as no pending filing present" when I file electronically through Quickbooks - or "Unable to submit this filing at this time" when I try and file "outside of quickbooks". HMRC show that they previously received it ok. So basically I want to clear this in some way so that quickbooks acknowledges that it has been accepted

Solved
Best answer 4 weeks ago

Accepted Solutions
ChristineJoieR
QuickBooks Team

Duplicate payroll filing

Keeping your payroll filings in QuickBooks Online Payroll aligned with HMRC's records is essential in every business, Thorne. This documentation can be useful for future reference or in case of discrepancies. I want to share some resolutions to help you resolve your payroll filing issue.

 

The pending action on your to-do list requires an update because it involves a payroll filing task for a period that has been processed and confirmed as accepted by HMRC. To resolve this, we need to investigate the status of your QuickBooks Online (QBO) Payroll account to ensure that it accurately reflects the current state of your filings.

 

To proceed, you can reach out to QuickBooks Online Payroll Support. The support team can help us verify and update the filing status in your QBO payroll account to match the official records held by HRMC. By contacting them, we can clarify any discrepancies and ensure that your payroll records are both accurate and compliant.

 

Here's how:

 

  1. Log into your QuickBooks account.
  2. Click the Help option in the upper-right corner.
  3. Tap the Contact Us button.
  4. Choose a topic from the boxes or tap the Ask about something else box.
  5. Next, state your concern in the box. Example: Refund concerns. Then, press the Continue button.
  6. After that, select between the two options: Have us call you or Schedule an Appointment.

 

If you require further assistance with filing your FPS, this article offers all the essential information about the payments made to your employees and other types of compensation. Submit an FPS to HMRC in QuickBooks Online Core Payroll.

 

Furthermore, if you require additional information regarding tax filing, you can explore the following articles:

 

 

Should you have more inquiries about submitting EPS or require further help with QuickBooks Online Payroll, you are still welcome to add your comment below. Stay safe.

View solution in original post

1 REPLY 1
ChristineJoieR
QuickBooks Team

Duplicate payroll filing

Keeping your payroll filings in QuickBooks Online Payroll aligned with HMRC's records is essential in every business, Thorne. This documentation can be useful for future reference or in case of discrepancies. I want to share some resolutions to help you resolve your payroll filing issue.

 

The pending action on your to-do list requires an update because it involves a payroll filing task for a period that has been processed and confirmed as accepted by HMRC. To resolve this, we need to investigate the status of your QuickBooks Online (QBO) Payroll account to ensure that it accurately reflects the current state of your filings.

 

To proceed, you can reach out to QuickBooks Online Payroll Support. The support team can help us verify and update the filing status in your QBO payroll account to match the official records held by HRMC. By contacting them, we can clarify any discrepancies and ensure that your payroll records are both accurate and compliant.

 

Here's how:

 

  1. Log into your QuickBooks account.
  2. Click the Help option in the upper-right corner.
  3. Tap the Contact Us button.
  4. Choose a topic from the boxes or tap the Ask about something else box.
  5. Next, state your concern in the box. Example: Refund concerns. Then, press the Continue button.
  6. After that, select between the two options: Have us call you or Schedule an Appointment.

 

If you require further assistance with filing your FPS, this article offers all the essential information about the payments made to your employees and other types of compensation. Submit an FPS to HMRC in QuickBooks Online Core Payroll.

 

Furthermore, if you require additional information regarding tax filing, you can explore the following articles:

 

 

Should you have more inquiries about submitting EPS or require further help with QuickBooks Online Payroll, you are still welcome to add your comment below. Stay safe.

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