Employees have been marked as leavers and P45s issued, but QB is still prompting a payroll run for the next month.

Hi there, jsyp.

It's unusual to see an overdue payroll notification after processing the leaver and canceling the Payroll service in QuickBooks. This might be caused by a browser-related issue.

Your browser tends to collects cache that makes it easier to load the sites you visited previously. However, these files will become corrupted with time and can lead to problems. We can do some troubleshooting to rule this out.

Open an incognito or private browser. In this mode, none of your browsing history are saved. This means your activity doesn't show up in your browser history.

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Then, sign in to your QuickBooks Online account and go to the payroll section. If you're not seeing the Overdue box, you'll want to clear your regular browser's cache. Please restart your browser afterwards.

You can also check your account using a different supported browser.

If you're getting the same result after the steps, I'd recommend contacting our Payroll Support Team. They can check your account and investigate what's causing this issue.

Here are the steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and proceed with I still need a human.
3. Click the Contact us link.
4. Select either Messaging or Callback.

I'm also adding this article for details about the P45: Employee P45 in QuickBooks Online Standard Payroll.

Feel free to get back to me if you have other questions or concerns. I'm always available to help. Have a great day!

Hi there, thanks for the prompt reply. 

Just tried using incognito mode and/or clearing cache but the same issue or prompts appear. It's still saying overdue payroll, despite not having active employees.

Will try to get the issue resolved by contacting the Help Chat function and see how that goes!

I have exactly the same issue with our one employee being processed as a leaver in the last tax year, P45 done and then payroll subscription cancelled.  How do I get rid of all the overdue EPSs in the Payroll Taxes window as I don't have a live payroll???

Thanks for joining the thread, @DCC-P. I'm here to help ensure you'll be able to fix the Payroll tax overdue in your QBO account.

As my peer mentioned above, it's unusual to see an overdue payroll notification after processing the leaver and canceling the Payroll service in QuickBooks.

I suggest using a different browser or a private window to help you fix this so QuickBooks Online runs more smoothly and effectively. You'll want to follow the steps shared by Renjolyn above. 

If the issue persists, it would be best to reach out to our Payroll Support team. They have the necessary tool to pull up your account securely and further investigate the issue.

Here's how you can reach out to them:

1. Click the Help icon at the top.
2. Select Contact Us.
3. Enter your issue or question, then select Continue.
4. Choose to Start a live chat or Call us.

You can visit this link which includes articles and step-by-step instructions for specific features in QuickBooks Online: Standard Payroll hub. 

I'll be here if you have any other questions about Payroll tax overdue in QuickBooks Online. Stay safe and enjoy your weekend.

Hello Community users, we just wanted to update this thread. The user who had cancelled the payroll subscription and wanted to complete EPS contacted our support team and was advised to use HMRC basic tools to complete the payroll for the previous tax year and the issue was resolved.