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gorilla-q
Level 1

Employers pension contributions have been zeroed this month - any ideas why?

 
6 REPLIES 6
Angelyn_T
QuickBooks Team

Employers pension contributions have been zeroed this month - any ideas why?

Hi there, @gorilla-q.

 

Thank you for reaching out to us here on the Community page. I can share with you some information about the possible reason why the employer's pension contribution is zeroed out.

 

Usually, this happens if the employee/employer pensionable items are removed from the settings. If you're using the Standard Payroll, check if the employee is eligible for pension and review the employee and employers contribution rates.

 

  1. Click on Payroll at the left pane, then choose Employees.
  2. Choose the employee's name.
  3. Go to the Workplace pension section, then click on the pencil icon at the upper right side.
  4. Make sure that the Enrolled in pension is enabled, then the amounts are correct under the employee's and employer's contribution.
  5. Tap Save.

Also, you can check the pay category used on your pay run from the Payroll Settings.

 

  1. Go to the Gear icon, then select Accounts and Settings.
  2. Click on Payroll at the left pane.
  3. Tap on the Pension pay types section, then review the setup.
  4. Hit Save, then Done.

For QuickBooks Advanced Payroll, follow these steps to look over the pay categories, and ensure that the employee/employer pensionable options are in place.

 

  1. From the Payroll Settings, select Pay Categories.
  2. Look for the pay category used on their payroll.

To learn more about workplace pension, you can read these articles:

 

 

For additional tips, while working with QuickBooks and payroll, you can as well open the topics from our help articles.

 

If you have any other QuickBooks questions, please feel free to add a comment below. I'm more than happy to help. Thanks for coming, happy weekend!

gorilla-q
Level 1

Employers pension contributions have been zeroed this month - any ideas why?

Did all that following 'chat' online.

 

I did not work. No employers contributions came up in the pay run.

 

Any other ideas?

 

Any other problems caused by this  ‘upgrade’ or do we just have to wait until something else goes wrong?

 

CharleneMae_F
QuickBooks Team

Employers pension contributions have been zeroed this month - any ideas why?

I appreciate you for performing the steps, gorilla-q.

 

Since you're still unable to see the employers' contribution, I recommend contacting our QuickBooks Support Team. One of our representatives can securely check your account and investigate the root cause of this.

 

The process of contacting one of our agents in QuickBooks Online has been improved. Here are the complete steps:

  1. Go to the Help menu.
  2. Select Talk to a human.
  3. Type in your concern in the Type something field.
  4. Click the send icon.
  5. Choose I still need a human.
  6. Click Contact Us.
  7. Select the Send a message button.
  8. Enter the necessary details, then click Continue.

 

I also encourage checking our Employees and payroll page for future reference. From there, you can read some great articles that can guide you in managing your payroll.

 

In case you have other concerns or questions, you're always welcome to post here anytime. Keeping you in working order is my top priority.

williamritchie112
Level 1

Employers pension contributions have been zeroed this month - any ideas why?

Same issue. I have posted by November payroll and the employer contributions was one item I didn't check before finalising - I changed nothing and not had an issue before.

 

Now have employees complaining their payslip shows no employer pension contribution.

 

Why would this happen without any change at my end?! Very furstrating.

 

Been on hold to the telephone waiting to speak to someone for 20 mins now too. 

gorilla-q
Level 1

Employers pension contributions have been zeroed this month - any ideas why?

The latest update is the culprit. This is the second 'update' that has caused problems - remember the 'Employers Allowance' being zapped from the journals? This a truly unlreliable set of software, and I believe the should be warning us when they carry out an update so we can all set to spotting what has been screwed up this time. 

However if you carry out the steps in the 'official' reply to my posting they still don't work, unless you delete your entire payroll and start again to cause a recalculation. In my case, the payroll in question was not massive so the amount of time spent duplicating the payroll was not too bad but if you had a big one?

....... and in your case, having finalised it without spotting it, I have no idea!

Thank heavens, we did not attempt to use their link to NEST. That would have created even more chaos I suspect

Good luck

williamritchie112
Level 1

Employers pension contributions have been zeroed this month - any ideas why?

This is business critical and really not acceptable. The issues I've had with this new payroll software have cost me a lot of time and is enough to want to leave QB. It should only break if you break it, the system stopping employer pension contributions without any warning is terrible. 

 

Still haven't managed to speak to anyone at Quickbooks about this problem yet. Hello?!

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