Hi Beet, thanks for joining the QuickBooks Community - we'd be happy to check this further for you. :)
Does the most recent EPS show as successfully submitted on your payroll tax dashboard? You can access this by clicking Taxes > Payroll tax. The EPS is a cumulative report and notifies HMRC that EA is being claimed.
Hello Beet, can you ring the support line on 0808 234 5337 and then you'll be able to set up a screenshare with the agent on the phone so they can have a look into this more for you as you should have a payroll taxes tab in the taxes section. The line is open mon to fri 8am to 7pm and is free from any UK landline or mobile.