I'd be happy to help you run your payroll successfully without any errors, @jonathan-armstro.
This error shows that the program wasn't able to read the saved file properly. In this case, I'd suggest to perform the browser troubleshooting method. This is done to eliminate any data-issue related, there are times that the accumulated data will become outdated and cause odd behavior to any program that functions through browser.
You can begin with logging in using an incognito browser to avoid saving the data. If you're able to save the draft of the payroll you run, you can go back to the regular browser and clear the cache. However, if the issue still exists, you can use another supported browser as an alternative.
These are the keyboard shortcuts to access a private browser:
I've added this article for your future task in case you want to track your employee's wages and other related expenses like taxes paid: Run payroll reports.
Please don't hesitate to let me know in the comment section if you have other questions regarding QuickBooks. I'm just around ready to back you up. Take care and happy Thanksgiving!
I get this if I have made a change to a employee. It is very annoying as I have to loose all the data I entered and start the payroll again. Surely there is a better way?
I am using the Quickbooks App on my PC so the browser information given won't help me.
Payroll is still NOT fit for purpose. Needs serious upgrading and it is still not well fitted to the rest of the quickbooks system. I am considering starting again with a different system in April so I can get rid of Quickbooks completely. Which will be sad after 20 years of use but it is not the same product it once was.
I have just had the same issue, it's so frustrating. Wasting so much time every month, and have had so many issues over the past year. Grrr. I totally agree with you. I am ditching QB from April. QB Payroll is not fit for purpose!
I can see how this has affected your work, KidsZone.
If MarsStephanieL's steps didn't work, it would be best to have this checked with our Support team. They can do a screen-sharing session to see your setup to check the issue further. They are available on weekdays during the usual business hours in the UK.
For the old Help menu interface:
For the new Help menu:
You can always go back to this thread if you have other questions in mind.
I've got this error message too.
Following this thread with interest, also might be looking for other payroll software. 2 months ago had a dreadful time trying to delete and redo a payroll, it took the weekend for QB to sort out - no fault of our own. There seems to be some issue each month.
Hi alison-duckworth, thanks for joining this thread
A common cause for this message is missing information in the SER relief section of the Employee NI relief in the Payroll settings - please check to see that this is completed fully by going to the Cog > Account & Settings > Payroll > Small employers relief. Please get back to us below if that does not resolve the issue. 🙇:female_sign:
This has just happened to me yet again - I've followed up your suggestion @GeorgiaC and Small Employers Relief is ON.
I can't afford to keep wasting so much time, almost every month there is something that goes wrong!