I am tring to migrate payroll and am only being given the Advanced option; is there a way I can override this as I only really want Standard?

We can subscribe to payroll within QuickBooks, sheila27. 

I'd like to verify if we've already subscribed to the Advance payroll and wanted to downgrade to the Standard one? It's possible that when we first subscribe to the payroll service, we selected the Advanced option.

Let's verify our payroll subscription first before we'll cancel and resubscribe to our desired payroll service. 

1. Go to the Gear icon and click Account and Settings. 
2. Select the Billing & Subscription. 
3. Let's check if we have the QuickBooks Payroll Service section. 

If we've already subscribed to the Advanced Payroll service, we'll have to cancel the subscription and then subscribe to Standard.Just a heads up, when we cancel a payroll account we're unable to transfer data from one payroll account to another. You might want to manually enter them. 

You can check these articles that will help you in setting up your new payroll service:

• Add, edit, or inactivate an employee
• QuickBooks Online Standard Payroll Hub

Reach out to me if you need anything else. Take care!

Hi,

I want to upgrade our standard payroll to advanced payroll without losing any of the personal data. What do I need to do?

Thank you

Hello PrestonCP!

You will have to contact our Support, so they can raise a request to upgrade your subscription. Here's how:

1. Click on Help and select Contact Us.
2. In the text box, enter something like upgrade from QBO Standard Payroll to QBO Advanced Payroll.
3. Click Let's talk.
4. Choose Chat or Message an agent. These options will become available during UK office hours.

You can also check out the QuickBooks Online Advanced Payroll Hub for your reference in the future.

Please let me know if you have other questions.