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eren-mehmed
Level 1

I have approx 5 No. types of additional pay automatically being added to each months payroll despite the fact they do not even appear under the Additional Pay window?

 
4 REPLIES 4
GeorgiaC
QuickBooks Team

I have approx 5 No. types of additional pay automatically being added to each months payroll despite the fact they do not even appear under the Additional Pay window?

Hi eren-mehmed,

 

Thanks for joining us on the Community!

 

Can I first check which version of the payroll you're using, Standard or Advanced? 🧐

eren-mehmed
Level 1

I have approx 5 No. types of additional pay automatically being added to each months payroll despite the fact they do not even appear under the Additional Pay window?

Hi GeorgiaC, 

 

I have spoken to Lara M at Quickbooks support since posting this. However, the issue remains and Lara is attempting to resolve the issue via a senior member of staff. It almost appears that there is a cache issue with my data at Quickbooks' end. Have you encountered this before?

 

Eren

GeorgiaC
QuickBooks Team

I have approx 5 No. types of additional pay automatically being added to each months payroll despite the fact they do not even appear under the Additional Pay window?

Hi Eren,

 

Thanks for getting back to me - this isn't something which I've come across before and does sound like it could potentially be caused by a cache issue if these additional pay types had previously been set up on the account, and are for some reason being pulled through. If you haven't already, it would be a good idea to clear the cache on the browser you're using and then close/reopen this before running the payroll.

 

Please get back to us below to know the outcome or if you're requiring further assistance with this! 🙂

eren-mehmed
Level 1

I have approx 5 No. types of additional pay automatically being added to each months payroll despite the fact they do not even appear under the Additional Pay window?

Hi Georgia, 

 

Yes, tried clearing cache, deleting history etc before making contact with QB Support. Spent over an hour trying different things with support but all to no avail, unfortunately. As I said previously, just waiting for them to come back to me with a solution (hopefully!).

 

Eren

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