I'd be happy to help you check your payroll journal posting in QuickBooks Online. You might want to check what are the default payroll accounts linked to your payroll transactions. You can go through the Payroll Settings to check this.
I'm including this article to help guide you more about the Standard Payroll in QuickBooks: QuickBooks Online Standard Payroll Hub.
Also, please know that you can always visit our Help Articles page for QuickBooks Online in case you need some reference for your future tasks.
I've got your back if you need more help with payroll in QuickBooks. I'd be more than willing to lend you a hand.
Have you migrated from desktop or from the Paysuite payroll?
It may be down to the chart of accounts that have migrated across.
We can help you with how to set up the correct chart of accounts and how to do manual journal entries for the employees for this period. Once they are created it should hopefully then on the next period see those liabilities/expense accounts exist and automatically post to them.
I have the same issue in three new companies I've just imported this week.
What are the accounts I need in my COA and if I delete the payroll and rerun it will they show up ?
Also I have another 6 companies to import. What am I doing wrong please.
Thanks for joining this conversation, Helen @FredDogsMum.
We received reports regarding this issue and our Product Engineers are still working to fix this issue. While we don't have an exact timeline for when this will be resolved, you can manually enter a journal entry (JE) as a workaround.
Before doing so, I suggest consulting your accountant for further assistance with the process to ensure your books are accurate. To create a JE, please refer to this article for the detailed steps on how: Create a journal entry in QuickBooks Online.
Just in case, I'll add this article for future reference: QuickBooks Online Standard Payroll Hub.
Reach out to me in the comment section below if you have any other concerns or questions. I'll be here to help. Have a great day!
Is there still an issue with automatic journals being created? We have just set up standard payroll (on online) and the journal is not appearing and we cant seem to select which accounts the journal should be posting to.
You may need to check with QBOL support. The problems I had were all resolved.
When you set up your payrol you can change where your net pay reports to in Company Settings - Payroll - Journal Mapping. You can also change this after set up if you need to.
The posting journals are usually automatically posted to set accounts created by the system when you set up payroll.
Mine were P&L Payroll Expenses - Wages & Pension BS: Payroll Liabilities - HMRC & Pension
Hope that helps - Good Luck