Hi there, S Craig. Let's go through some troubleshooting steps to get to the bottom of why your Full Payment Submission (FPS) isn't appearing in the Payroll Tax Centre in QuickBooks Online (QBO).
A cache-related issue may be causing the issue wherein your FPS isn't visible in your Payroll Tax Centre even after running payroll. To isolate this, access your QBO account in a private browser so QuickBooks can start fresh. You may use these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Control + Option + P
- Microsoft Edge: Ctrl + Shift + P
Once you're in incognito mode, head over to the Payroll Tax Centre. If you can see your FPS, I suggest going back to your regular browser and clearing its cache to eliminate any outdated files. You can also use another supported browser.
For more details, here's a helpful article on filing an FPS in QuickBooks: Submit an FPS to HMRC in QuickBooks Online Standard Payroll.
And for future reference, you might find this guide useful for checking submitted filings: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.
The Community is always available to answer any other concerns you may have in QuickBooks, such as payroll or managing your transactions, S Craig. Just leave a reply below, then we'll get back to you as soon as we can. Take care!
