My tax rates have disappeared in the app? My only option is to ‘+’ add a custom tax percentage

Let me help you fix your tax rates issue, G.M.

We can refresh your data to keep them up-to-date and be able to automate more tasks and processes. If you're using Android, you can follow the steps below: 

1. Go to Menu ☰, then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

On the other hand, if you're using iOS, ensure you've installed the most recent version (24.05.9) from the App Store. However, I recommend contacting our support team to investigate further if the issue persists. This way, they can pull up your account in a secure environment and double-check why this is happening.

In the meantime, you can utilize your browser to show the tax rates that aren't showing in the app.

In addition, you may want to know more about VAT reverse charges, I have provided this resource for your reference: VAT Domestic Reverse Charge For Building and Construction Services.

Let us know if you have any other concerns about taxes or VAT, we'll always be right here to help you.

I can confirm the iPhone app is currently 100% broken (nothing is syncing correctly, data / invoices / customers / payments etc are missing). See other forum reports on the issue.

I reported 23rd May. It’s a worldwide issue, with users all reporting slightly different data missing, but the similarity is sync is broken, so data is missing / not synced (totals don’t match etc).

Delete / re-install (and wait for company data to download) is usually the first test / fix for app issues, and at some point it will be the fix…but not until QB have worked out and fixed the sync issue.

After a normal delete / re-install, one of our accounts would take 2-5 minutes to “download company data” (5 years days). Since the bug, it only takes 2 seconds. I’ll know it’s fixed, when it syncs and all the totals match (eg overdue invoices show as 2/3’s what they should be, compared to the web app.

We have multiple accounts and multiple users, so I know when an issue affects everyone…and this affects everyone.

For now, if you want to see correct data on an iPhone, you have to use the web app on Safari via qbo.intuit.com (which is really, really fiddly for the average user to use on an iPhone, so the fix can’t come soon enough).

Hi James, thanks for adding to this thread

Our team are continuing to investigate the issue with missing data on the iOS app and we will send communication via email once there is a further update. Thank you for your patience and understanding while we work towards a solution.