No history in core payroll

I understand how the sudden loss of some of your data has disrupted your workflow, @Jaks64. Let me make it up to you by ensuring you get the urgent help you need.

After upgrading from QuickBooks Online (QBO) Payroll Standard to Core, any data, forms, or reports from previous years beyond the current year will also be transferred and accessible in a secure area within Core. For more detailed information, visit this article: Introducing QuickBooks Core Payroll: upgrading your Standard Payroll experience in 2024.

Since you mentioned that your payroll history and chart of accounts are missing, I recommend reaching out to our support team to resolve the problem. They have the right tools and resources to assist you further.

Here's how:

1. Log in to QBO.
2. Navigate to the Help (?) menu and select Contact Us.
3. Type in your concern, then click Let's talk.
4. Choose a way to connect with us.

Moreover, you can check out these articles to manage your payroll better:

• Set up and manage your Auto Payroll in QuickBooks Online Core Payroll
• Managing holiday, bonus, and other pay types in QuickBooks Online Core Payroll

It's our top priority to ensure that all your data is accurate and that you can seamlessly run payroll on our platform. Should you have any other concerns, feel free to reach out here in the Community. We're here to provide support in any way we can. Take care.

I have the same issue,

I have contacted support, I was told engineers are working behind the scenes to repair,

I am not happy with the layout either, 

can you not opted out & stay on standard payroll ? 

I appreciate you for jumping in this thread, Leighton19. I'm here to provide information about the issue of being unable to show historical payroll data to run payroll.

We've identified an ongoing investigation (INV-107355) about the Core Payroll's inability to display historical payroll data. Our engineers have not yet provided an estimated turnaround time for the fix, but please be assured that they are working diligently to resolve this issue as soon as possible.

Our engineering team is dedicated to resolving the problem so that you can regain access to your historical payroll data. We'll keep you updated via email on the status of the investigation.

Furthermore, you can visit these articles to manage your payroll better:

• Set up and manage your Auto Payroll in QuickBooks Online Core Payroll
• Managing holiday, bonus, and other pay types in QuickBooks Online Core Payroll

We appreciate your continued patience as we work on resolving this issue. Please come back here anytime if you have any other concerns about your payroll data. I'll be right here if you need help.

Hi, I migrated to Core Payroll in November where I was assured all historical data would be safe and accessible, this has not proved the case. I have access only to the data from our November payroll all else is not available. Your previous message in July states you are working towards sorting this out and still this is the case. What do you advise?

Having all your payroll data in order is crucial for accurate taxes and forms, Bill. Let me help you connect with the best support to get all your payroll data smoothly transferred to the new payroll service.

Since you're still experiencing the same issue, we recommend contacting our Payroll Support Team for a more in-depth investigation. Once they've determined the source of the problem, our specialists will assist you in implementing a permanent solution.

To obtain the contact information:

1. Navigate to the Help menu in the upper right of your company.
2. In the Assistant tab, enter your payroll concern in the field box and click the Contact a human button.
3. Select Live Chat to initiate a conversation or Call me back to speak with an agent.

See the following to learn the best time to get in touch with our support team:

• Phone support available Weekdays from 8:00 AM to 7:00 PM.
  
• Set up a call back available Weekdays from 8:00 AM to 7:00 PM. A support expert will call you as soon as one is available.
• Start a chat with a Support expert available Weekdays from 8:00 AM to 10:00 PM and Weekends from 8:00 AM to 6:00 PM.
  
  

Furthermore, explore the QuickBooks Online Core Payroll | Resource Hub to know the various payroll tasks along with the links provided in each article.

Feel free to visit the Community again if you have other payroll concerns or questions. We'll get back to help you the best that we can.

The help links don't work, they go to a URL not found page. All my payroll history seems to be lost prior to 8th November. As well as losing all notes ( disciplinary records, holiday info etc) whcih you've told me can not be recovered, I also cannot access any report information about payroll costs prior to 8th November last year. This update has been a disaster and the help is useless. I've wasted so much time trying to sort out problems that Quickbooks promised would not happen ( no need to do anything! We've got you covered!) I am staggered at the incompetence of this transition and the flagrant disregard of customers trust and reliance on Quickbooks. 

It's so interesting you knew this in July and yet still rolled out the upgrade without alerting your customers or fixing it, losing essential data in the process, offering no apology or compensation. I'm staggered by this.

Same! It's a disgrace that they didn't advise us to at least back it up!

It's not the impression we want you to feel, Kathryn. Let me share some details about switching to payroll core and how you can get a copy of your data.

We want to inform you that you can access any historical data from Standard Payroll in QuickBooks Core Payroll through a downloadable zip file. It includes P32 documents, P11, P45, P60, and payslips.

Additionally, you can contact our support team at https://intui..me/CU. This will allow us to securely access your account information and obtain all the details we need to help you out.

Here's the step-by-step process:

1. Click this link: https://intuit.me/CU.

2. Select the product you're using and the edition.

3. Enter a summary of your concern in the What's your question? Field.

4. Click Continue.

5. Choose how you would like to connect with us.

We apologize for any inconvenience caused by the change. If you have any questions or need assistance, please let us know!

You can access SOME data. None of the notes were saved and are, so I've been told, now non-recoverable. It is also not possible to run reports from the data saved, you have to go through it all manually.  I have th impression it's not fit for purpose because it's not.