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finance158
Level 1

Payroll and employees have disappeared from my account which ive been using for two years everything else is working

 
5 REPLIES 5
Ashleigh1
QuickBooks Team

Payroll and employees have disappeared from my account which ive been using for two years everything else is working

Hello Finance158, 

 

Welcome to the Community page, 

 

Can you please try clearing your cache and cookies, close the browser down, reload it and log into your account and see if the payroll and employees tav reappear for you. This link here will help you. 

 

 

Abster
Level 1

Payroll and employees have disappeared from my account which ive been using for two years everything else is working

I am having the same problem after running the year end payroll. I have cleared cache and cookies but it's still not working? I can't see anything under the payroll tab and no payroll reports available.

Everything else is working ok

Ashleigh1
QuickBooks Team

Payroll and employees have disappeared from my account which ive been using for two years everything else is working

Hello Abster, their is an investigation on this as standard payroll has gone down at the moment, we are working on getting it resolved as quickly as possible we have added you onto the investigation and any update you will be informed via email. 

incare
Level 2

Payroll and employees have disappeared from my account which ive been using for two years everything else is working

me too please its  not working for me either 

Ashleigh1
QuickBooks Team

Payroll and employees have disappeared from my account which ive been using for two years everything else is working

Hello Incare, you have been added to the investigation, soon as there is any update you will be told via email. 

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