Payroll for overseas employee - qb not producing payslip

Hi SL88, 

Thanks for joining us here on the Community, 

Please first check that when clicking 'continue setup' there are no incomplete fields marked with an asterisk or highlighted in red.

If you'd already had a draft pay run saved before editing the tax code, please delete this as the system will not take the change into account, and then attempt to re-run. 

If you're still having trouble after checking this, please get back to us below, and advise whether you're running the Advanced or Standard payroll.

Thanks again :)

Hello again

Having checked again there are no incomplete fields marked with an asterisk or highlighted in red. Also no drafts. The first draft has been deleted.

Unfortunately still no joy.. same  'continue setup' message persists and qb doesn't run the payroll for the employee.

Please advise,

Thanks

Thanks for getting back to us, SL88.

I've got an article for you that provides instructions and detailed steps with a tutorial to help you set up the overseas employee. Check out this link for your guide: Add employees in QuickBooks Online Standard Payroll.

To ensure you have entered all employees' information, you need to check their information. Use this Edit employees guide to verify their profile.

Aside from the employee's information, you need to make changes to your settings through this page: Get set up for QuickBooks Online Standard Payroll.

Once done, you can pay your employees.

If you're using QuickBooks Online Advanced Payroll, please refer to this article: Get started with Advanced Payroll. It will tell you what you need to complete the set up before running payroll.

Let me know if there's anything else you need concerning payroll. I'm always right here to help you.

Hello again

Further to below, I have tried going through all the steps but qb will still not let me run payroll for the employee with the new NI code X. It still requires and states “continue set up” as error message.

As an exercise I tried setting up a new dummy employee with the same details and this does work and processes the payslip correctly. However, this will not be possible in practice since it is not a new employee simply an newly changed NI code as they are now a non-UK tax resident. If I were to create a new employee with the same name/address/details etc then it would not show the pay & tax history  correctly. Also it would create a new unique Payroll ID. I do not believe that HMRC would find this acceptable as it does not reflect the correct position for this employee.

To be clear the employee is the same but their tax status has changed – from 1250L and NI code A to NT and NI code X. However qb will not process this change to their status.

Please advise.

Many thanks for your help

Hi SL88 What payroll system are you using, standard or advanced?

Hi - I believe it is standard (part of quickbooks online). Can I check somewhere to verify?

Yes to confirm it is standard (found in my billing info)

Hi SL88, so what exactly happens when you try and change their tax code in your standard payroll? Does it just not save it or does it give you an error when you try to save it? 

Hi Ashleigh1

Neither - the employee details update correctly with the new tax code/NI code without any error message; however when you try to then run payroll it states "Add Employee's info to pay them " "Continue set up" as if there is something still required to allow processing of payroll.

Hi SL88, Are you paying them via a  category so it will not deduct NI or Tax with you mentioning they are not subject to that or just a standard pay?

Hi - just as standard payroll. No use of categories.

To confirm when I attempt to run payroll it does not include the employee at all (as if it were requiring some additional info before allowing processing). So it produces no payslip for the employee at all.

Extremely frustrating..

Payroll had previously operated perfectly well until now..!

Let's performs some troubleshooting steps to help the issue when running payroll, SL88.

There are times that your browser is full of frequently accessed page resources that cause some unusual responses. To isolate this, you can try logging into your QuickBooks Online (QBO) account in a private window (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once signed in, you can try running again payroll. If you're able to view successfully run payroll and if your employees already received their payslip return to your default browser and clear your browser's cache to speed up the loading process. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers. 

You may also want to contact our payroll support if you still can't run payroll.

1. At the top right, click the Help icon.
2. Select Contact Us.
3. In the What can we help you with? box, enter a brief description of your concern. Example: How long should it take to mark 20 products as inactive?
4. Click Let'sTalk.
5. You'll be routed into the Choose a way to connect with us page.
6. Choose to Get a callback or Start a chat. 

I have added these help articles in case you have any questions about QuickBooks Online. 

Please let me know if the steps provided works for you. Anyway, feel free to get back to us if you need anything else. Have a nice day on a Friday!

Was there any success with this? I'm having the same problem. Identical in fact.  I've cleared Caches etc., nothing doing. Thank you.